Business Support Advisor

Salary:

£24,000 - £27,500 + up to 6% bonus per annum

Working location:

Milton Keynes/hybrid

Employment type:

Full time, permanent

Job summary:

Are you ready to play a pivotal role within our Business Support & Improvement Team? NHBC is looking for a proactive and experienced Business Support Advisor to provide top-notch service and support across various operational areas, ensuring we meet our goals and deliver exceptional customer experiences. This is your chance to play a key role in raising standards in house building and protecting homeowners, all while working in a vibrant and inclusive environment.

What you'll be doing:

• Handle calls, emails, and enquiries from builders, developers, and NHBC staff, becoming the trusted point of contact.
• Process Commercial Building Control Notices, ensuring everything runs smoothly.
• Manage diverse processes, taking full ownership to ensure each is completed successfully from start to finish.
• Assist managers with secretarial tasks, including diary and travel coordination.
• Manage outgoing post and consultations with authorities, keeping everyone informed.
• Maintain communication with departments, ensuring tasks are completed efficiently.
• Coordinate the transfer of information between customers and professional bodies.
• Keep accurate records and chase outstanding information.
• Update department content on the Hub and identify efficiency improvement opportunities.
• Support team projects and new processes, contributing your skills.

Why NHBC

Work for the UK's leading independent provider of warranty and insurance for new-built homes.

We offer a range of job opportunities across the UK, including field and home-based roles within corporate, business operations, and field tech. We welcome experienced professionals and newcomers, such as trainees, with flexible working options to find roles that suit you.

Why work for NHBC

Our colleagues have access to a wide range of benefits, and we strive to make our packages attractive to current and potential employees.

Benefits include:

• Flexibility in working arrangements to support work-life balance.
• Annual performance-based bonus.
• 27 days holiday plus bank holidays, with options to purchase extra days.
• Enhanced leave and pay, including equalised parental leave and pay.
• Competitive salaries benchmarked against the market.
• Commitment to Diversity, Equity, and Inclusion (DE&I) to foster an inclusive workplace.

If you're interested in working at NHBC but don't see a suitable role currently, you can upload your CV. We will contact you if a relevant position becomes available and keep your CV on file for up to 18 months. Please check our careers page regularly for new opportunities.

Note: NHBC engages with preferred recruiters or agencies only through formal agreements. Unsolicited applications from other agencies will not be considered or compensated.