Business Relationship Consultant

About the Role

At CNA Hardy, great people don't just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact. The role of a Business Relationship Consultant in our London office is to act as a key link between business stakeholders and Technology & Operations, ensuring business needs are clearly understood, prioritised, and effectively delivered through change initiatives and project activity.

What You'll Be Doing

• Stakeholder engagement: Build and manage strong relationships across the business, acting as a trusted point of contact for Technology & Operations collaboration.
• Demand management: Capture, assess and prioritise business requests, ensuring each initiative is clearly defined, justified and aligned to business needs.
• Delivery coordination: Work closely with development teams and project stakeholders to ensure work is delivered effectively and in line with agreed priorities.
• Change and project support: Support the end to end lifecycle from business case development through to project delivery and adoption across the business.
• Risk and relationship management: Identify risks and issues early, manage escalations and influence stakeholders to achieve positive outcomes across multiple regions.

What We're Looking For

• Extensive industry experience: Significant experience in Business Analysis or similar roles within Technology or Operations environments.
• Insurance market knowledge: Strong understanding of underwriting processes and commercial or specialty insurance environments.
• Stakeholder management expertise: Proven ability to influence, negotiate and engage stakeholders at all levels across global teams.
• Delivery and change capability: Experience working across project and change lifecycles with a track record of supporting successful delivery outcomes.
• Analytical and communication skills: Strong analytical mindset with excellent written and verbal communication, combined with the ability to manage multiple priorities.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, and your voice matters. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected and supported to share ideas and perspectives. Flexible hybrid working, a competitive compensation and benefits package, and investment in learning, mentoring and clear development pathways are part of our commitment to your growth. We recognise and reward performance and the behaviours that drive success.