Business Planning & Operations Manager

London, United Kingdom Posted on 11/07/2025

Our client is seeking a Business Planning & Operations Manager for a 12 month hybrid role (3 days on site, 2 days remote)

As Business Planning & Operations (BP&O) Lead for Reality Labs B2B Commercial Channel, you will bridge the technical and business worlds as you partner closely with cross-functional teams across to bring Mixed Reality/Artificial Intelligence Products to the business community around the world. You will provide cross-functional leadership to chart strategic direction in sync with overall company roadmaps, while delivering flexible sales-focused capabilities that meet near to long-term business needs. Your goal is that the business is well-positioned to move fast in adapting for scale and complexity.

The ideal candidate will be passionate about the AI and Mixed Reality vision, have a strong analytical and consultative mindset, experience in working with stakeholders from business and technical backgrounds, the ability to thrive in a dynamic, fast-paced environment delivering against tight deadlines, and a passion for scaling operations.

The Business Planning & Operations Lead, Reality Labs B2B Commercial Channel will partner with Global BP&O leaders, B2B Commercial Sales and other leaders. The role will entail business planning and insights, operating cadence (rhythm of the business), sales enablement and strategic projects to drive scalable revenue growth and operational effectiveness. The role will be part of the RL Global Sales Planning & Operations team, with a particular focus on sales capabilities and operational excellence.

Responsibilities

• Support management in strategic, operational and financial planning and ensure decisions in line with overall approach and goals.
  
• Lead operational reviews and rhythm of the business to drive decision-making and review progress on regional goals and priorities (e.g., monthly/quarterly business reviews).
  
• Lead core sales operations processes for the team, including quarterly and annual goal setting.
  
• Develop strong collaborative relationships with key stakeholders across the company and represent the RL B2B Sales team with Cross-Functional teams.
  
• Identify, scope and drive critical projects and initiatives for the Commercial team, partnering with cross-functional teams across the organization.
  
• Develop and implement go-to-market strategies, e.g., for new markets, products or verticals, organization restructuring and design.
  
• Create and manage an efficient and robust reporting framework for opportunities, forecasting and general Rhythm of Business.
  
• Conduct sales analysis to identify opportunities to enhance and accelerate the sales cycle. Drive internal strategy for CRM: how we use Salesforce to scale our customer growth (including Accounts, Opportunities, Forecasting, etc.).
  
• Managing territory alignment, segmentation and analyzing the distribution on a constant basis. Utilize quantitative insights to recommend new initiatives and best practices for sales and sales leadership.
  
• Provide sales training and tools as necessary to the sales team to accelerate the sales cycle Ensure we have strong plans and KPIs in place at a regional and market/vertical level.
  
• Provide business analytic strength to help drive initiatives critical to ongoing growth.
  
• Lead sophisticated research and analysis (e.g., sales, customer, market and competitive trends and insights) for leadership to support decision-making.
  
• Drive key leadership meetings and facilitate alignment on key issues and opportunities.
  
• Lead/facilitate cross functional teams to get work done, driving recommendations through to implementation.
  
• Drive operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business.
  
• Partner with leaders to drive Organizational Effectiveness.
  

Requirements

• 10+ years of experience in strategic planning, sales operations and/or business operations in the technology/internet space.
  
• Leadership and influencing skills, can lead/influence stakeholders at all levels of an organization.
  
• Demonstrable experience working cross-functionally with leadership in developing and executing successful plans.
  
• Distinctive problem solving and analysis skills, experience solving complex and diverse business problems (commercial, operational, organizational), and to drive projects from strategy to execution.
  
• Bachelor's degree in business, engineering or other relevant quantitative disciplines from a leading university.
  
• Experience to develop or oversee advanced quantitative analysis and derive actionable insights.
  
• Results and detail-oriented, with experience in commercial/business acumen. Effective communication skills.
  
• Superior Excel and PowerPoint skills.
  

Preferred Qualifications

• Experience in enterprise Sales/SaaS strongly preferred.
  
• Experience with the B2B Enterprise Channel Sales Motion, preferred.
  
• Advanced degree, MBA preferred.
  
• Healthcare contribution and inclusion in company pension scheme
  
• Work laptop and phone
  
• 25 days annual leave (pro-rata) plus paid bank holidays
  
• Expanding workforce with potential for career progression for top performers