Business Operations Manager

London, England, United Kingdom Business Operations

Business Operations Manager

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at

THE ROLE:

The Business Operations Manageris responsible forthe management and day-to-day operation of Genius Sports' LondonHQ, ensuring it provides a world-class environment for employees, customers,partnersand executives.This is a leadership role that combines workplace operations, facilities management, executive support, budgetmanagementand business continuity. The roleis responsible forensuring the officeoperatesefficiently,safelyand professionally whilst supporting the evolving needs of a growing globalbusiness.

The rolewill coordinate executive meetings, customereventsand workplace initiatives, whilstleadingthe Office Assistant and managing suppliers, contracts, workplaceservicesand operational budgets.The role will play a critical part in the continued expansion of the London headquarters, including future building expansion, workplacestrategyand integration ofadditionalbusiness units.

WHAT YOU'LL DO:

• Lead the day-to-day operation of the LondonHQ, ensuring a safe,efficientand exceptional workplace experience for employees,customersand visitors
• Line manage and develop the Office Assistant, providing leadership, direction and oversight of dailyoffice activities and checks
• Manage all workplace services including reception, hospitality, cleaning, catering, security, mail, office supplies, wastemanagementand facilities maintenance
• Develop and continuously improve workplace standards,processesand employee experience, especially around onboarding and engagement
• Manage relationships with landlords, managing agents, building management and external suppliers
• Own facilities contracts, service levelagreementsand supplier performance, ensuring value for money and high service standards
• Plan and coordinate office refurbishments, workplace improvements, maintenanceprogrammes, office moves and future building expansion projects
• Lead workplace space planning, seatingstrategyand officeutilisationto support changing business requirements
• Manage operational budgets for the London office, including forecasting,purchasing, supplier payments and cost control
• Negotiate supplier contracts andidentifyopportunities for operational efficiencies
• Coordinatethe space forBoard meetings, customer visits, investormeetingsand other executive events hostedat the HQ
• Assistwiththe planning, design and delivery of office fit-outs, refurbishments, workplaceimprovementsand expansion projects
• Partner with the Executive Assistant teamfor ad hocsupport for visiting leaders
• Lead the London office onboardingand inductionexperience
• Design andorganiseemployee engagement initiatives, wellbeing activities, officecelebrationsand events
• Lead oninternal communications relating toworkplace processes andinitiaitves
• Own the implementation and ongoing management of Health & Safety requirements across the London office, ensuring compliance with legislation and standards
• Updateworkplace risk assessmentsand records asrequired
• Coordinate workplace incidents,investigationsand corrective actions, ensuring lessons learned are implemented
• Maintainand coordinateemergency response procedures for the London office
• Undertakeadditionalprojects and responsibilities asrequired

WHAT YOU'LL BRING:

• Calm under pressure: You remain cool as a cucumber no matter how many deliverables you are juggling at any one time.
• Quality driven: You have a strong eye for the aesthetic, and set yourself and others (our team, vendors, venues, suppliers, subcontractors) the highest professional bar in all situations.
• Clear and natural communicator: You bring people on a journey with you, you can sell the vision and have the confidence of your convictions to pitch ideas.
• Willing to go the extra mile: You will genuinely strive to make Genius Sports the coolest workplace on the planet, and you curate a vibe where everybody cares for their surroundings and physical space.
• Efficient and well organised: You need to have exceptional attention to detail and ability to keep on top of sometimes overwhelming amount of stuff.
• Approachable: you will be championing a positive and proactive culture across the teams and departments in the office, taking onboard feedback, making recommended changes and communicating outcomes on initiatives.
• Comfortable being fully office-based in London 5 days per week

We enjoy an 'office-first' culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we're committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture Genius

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Global D&I Demographics

At Genius Sports we believe in better together, which means we don't only value diversity, but we are determined to make sure that everyone here feels included and valued.

We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous, you will not be personally identifiable by any of the data you include.

This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help.