Business Operations & Delivery Lead - Professional Services

Sapiens is hiring a Director of PS Operations & Delivery - a role at the heart of our Professional Services function. You'll own the operational and strategic engine that powers delivery excellence across the Business Unit: setting the standard for performance visibility, financial discipline, and scalable process while acting as a trusted

This is a role for someone who thinks strategically, executes with precision, and knows how to bring others along with them. If you're ready to shape how a high-performing PS function runs - and grows - we'd love to hear from you.

Location: London - WC2 (Flexible Hybrid working model)

More About the Role

As Director of PS Operations & Delivery, you will define and drive the operational foundations that enable the Professional Services function to scale with confidence. You'll lead cross functional alignment, own performance and financial governance, and champion the process improvements that make the whole team more effective.

This is a role that sits at the intersection of strategy and execution-equally comfortable shaping long term direction and rolling up your sleeves to get things done. You'll carry real influence with senior stakeholders and, as the function grows, build and lead a team of your own.

Key Responsibilities Strategic Leadership & Thought Partnership

• Serve as a trusted strategic advisor to the PS Lead, bringing structured thinking to operational and business challenges.
• Drive cross functional alignment across Delivery, Finance, Sales, and other functions-facilitating decision making with clarity and confidence.
• Lead ad hoc strategic analysis and insight generation for PS leadership and key stakeholders.
• Contribute to the PS function's longer term planning and organisational direction.
• Own financial performance oversight across the PS portfolio, working in close partnership with Finance.
• Direct resource allocation and capacity planning across the BU to ensure delivery health and margin integrity.
• Maintain rigorous CRM governance and pipeline hygiene-ensuring leadership always has an accurate picture.

Performance Visibility & Reporting

• Define and own the KPI framework that gives complete visibility across the PS & Delivery function.
• Set and uphold reporting standards, working with Programme Directors on portfolio level status and progress tracking.
• Lead performance reporting for strategic initiatives, including AI programmes and cross functional workstreams.

Governance, Process & Delivery Excellence

• Lead the design and implementation of scalable, standardised processes that remove operational friction and raise the bar on delivery consistency.
• Partner with Programme Directors to ensure execution alignment and governance rigor across the portfolio.
• Own the CLM system-including contract approval workflows and internal governance cycles.
• Maintain the Delivery organisational structure, keeping it accurate and fit for purpose as the function evolves.

Knowledge Management & Internal Communications

• Own the central knowledge repository-ensuring it is structured, current, and actively used.
• Drive the standardisation and embedding of lessons learned across project delivery.
• Lead BU Town Halls and shape the internal communications rhythm that keeps the team connected and informed.

Commercial Support

• Bring operational leadership to RFP responses and proposal preparation, coordinating across Sales, Delivery, and SMEs to produce compelling, high quality bid content.

AI & Automation

• Champion the adoption of AI driven tools for reporting automation, workflow optimisation, and data analysis-identifying opportunities to embed smarter ways of working across the function.

While this role is initially an individual contributor position, it carries a clear people leadership trajectory. As the PS function grows, you will be expected to build, lead, and develop a small operations team-setting direction, managing performance, and creating an environment where people do their best work.

What We're Looking For

• Proven experience in a senior operations, programme, or delivery leadership role-ideally within a Professional Services or consulting environment.
• Strong financial acumen with direct experience of budget management, forecasting, and commercial governance.
• Exceptional stakeholder management skills-able to influence and advise at senior leadership level.
• A track record of designing and implementing process improvement at scale.
• Comfortable working across strategy and execution, and in ambiguous, fast moving environments.
• Experience with AI or automation tools applied to operational workflows is a strong advantage.
• People management experience, or a demonstrated readiness to step into a leadership remit.