Business Intelligence & Analytics Manager

Business Intelligence & Analytics Manager

The Performance & Business Intelligence Team has a fantastic opportunity for an enthusiastic professional to join our team as Business Analytics Manager.

We are looking for a motivated, proactive, self-driven individual who is ready and willing to make an impact in our small team.

We are a close-knit team and work very collaboratively with our colleagues throughout the organisation and beyond within the wider NHS. You must be passionate about delivering positive change, embrace problem-solving opportunities, and take pride in data quality.

You will be responsible for the production of performance reports, the development of new dashboards in Power BI, overseeing the maintenance and modification of existing dashboards, and creating and running SQL queries to provide data for our operational team, managers, ICB, and NHSE.

Keen data analysis skills and a strong focus on quality will be very useful in this role, as well as the ability to work to deadlines.

This role offers a great opportunity to utilize and grow your current skill-set in a busy environment where your work significantly impacts our Patients in the local community, providing real job satisfaction.

This role is hybrid, with a mix of home working and office presence.

Main duties of the job

The overall purpose of the Performance and Business Intelligence Manager is to identify and support performance improvement and sustainability by developing and managing robust performance management processes. These processes provide the Organisation, its commissioners, and partners with assurance and business intelligence regarding current and future performance.

This includes working with the Head of Performance and Business Intelligence to support the design of specific corporate projects and to develop our overall corporate assurance process, utilising organisational, interpersonal, and project management skills, as well as managing the testing and implementation of resulting systems.

About us

Do you want to be part of an organisation committed to providing first-rate care and services to its local community?

First Community is a CQC-rated Good staff-owned social enterprise delivering NHS community services across east Surrey and parts of West Sussex.

We are a great place to work, with everyone having a voice and support to develop their career. We offer NHS terms and conditions, high-quality training, flexible working, an inclusive environment, an NHS pension, flexible retirement options, and employee benefits including a salary sacrifice scheme for cars.

We value diversity and inclusion and are committed to recruiting and retaining under-represented minority groups. We particularly welcome applications from black, Asian, and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities.

Sustainability is key to achieving the NHS Net Zero target. All staff are encouraged and supported to implement sustainable practices in their work.

Applicants are advised to apply early as we reserve the right to close the advert prior to the closing date if we receive a large volume of applications.

Job responsibilities

The purpose of this role is to support performance improvement and sustainability by developing and managing performance management processes, providing assurance and business intelligence on current and future performance.

The manager's goal is to enable the organisation to gain a holistic understanding of performance, facilitate improved outcomes, and support organisational growth through robust Business Intelligence.

This includes supporting the development and monitoring of the Organisation's Performance Management Framework, including KPIs and CQUINS.

The role requires leadership, coordination, information analysis, time management, and the ability to produce clear, concise reports. It also involves implementing the overarching Performance and Business Intelligence Strategy with agile and creative solutions.

Please see the attached document for the full job description.

Person Specification Experience

• Design and implementation of complex data models for Business Intelligence and Advanced Analytics
• Design and implementation of complex ETL/ELT processes
• Experience in a supervisory role
• Deep knowledge of NHS data and issues
• Visualization and report writing skills
• Performance management experience
• Experience in change management and delivering successful outcomes
• Experience communicating with technical and non-technical colleagues
• Experience working in the NHS, Social Services, or Local Authority
• Experience working with managers and staff at all levels
• Report writing and business documentation experience
• Experience working with senior leadership and non-executive layers

Qualifications

• Master's or Diploma level qualification with significant experience
• Willingness to undertake further personal development
• Post-graduate Management or Project qualification

Skills

• Ability to maintain confidentiality
• Strong analytical and presentation skills
• Problem-solving skills
• Ability to manage complex workloads and meet deadlines
• Creative thinking and adaptability
• Autonomy in work
• Effective communication and relationship-building skills
• Proficiency in Microsoft Office, SQL, and related tools

Other

• Willingness to travel across East Surrey

Knowledge

• Performance and project management tools and techniques
• National policy drivers and regional priorities
• Technical expertise in spreadsheets, databases, and Business Intelligence tools (SQL Server, SSRS, SSAS)
• Understanding of NHS contracting, CQUIN, and KPIs

Head of Performance & Business Intelligence