Business Improvement Manager

We are excited to offer a fantastic opportunity for a Permanent Business Improvement Manager offering Hybrid working and onsite at Matchworks, 142 Speke Road, L19 2PH, Liverpool.

HOURS OF WORK - Monday - Friday 37.5 Hours

Join our vibrant, inclusive community in Group Shared Services. This is an exciting opportunity to lead end-to-end project delivery, work collaboratively with diverse stakeholders, and embed sustainable change that supports our wider business objectives.

Are you passionate about delivering meaningful change and improving how services operate? We're looking for a Business Improvement Manager to play a key role in driving continuous improvement and delivering projects that enhance efficiency, control, and service performance across our Group Shared Services (GSS) at Amey.

You will be responsible for delivering small to medium size projects and change initiatives across multiple business support functions. You'll work closely with department leads, Continuous Improvement teams, IT and Systems colleagues, and BI Reporting teams to ensure initiatives are delivered successfully, benefits tracked, and changes fully adopted by users.

You'll also play an important role in fostering a culture of continuous improvement and best practice project management across GSS.

What you will do:

• Deliver cross-functional projects and change initiatives that improve processes, technology, and ways of working
• Own end-to-end project delivery, including planning, requirements gathering, governance, risk and issue management
• Prepare and present regular project updates, including monthly reporting to the Project Review Board (PRB)
• Facilitate and lead workshops and meetings, ensuring clear outcomes, actions, and follow-up
• Build strong relationships with internal and external stakeholders, managing expectations through clear communication
• Promote efficiency, optimisation, and scalability across services
• Support the implementation of Business Process Management (BPM) frameworks across GSS
• Ensure projects are delivered in line with PRINCE2 / APM methodologies and associated documentation
• Actively promote a culture of continuous improvement, collaboration, and learning

What you will bring:

• A recognised project and change management qualification (e.g. PRINCE2, Agile, APM)
• A Continuous Improvement or Process Improvement experience
• Proven experience delivering projects within large, complex organisations, ideally in shared services or business support environments (e.g. Finance, HR, Customer Services)
• Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences
• The ability to analyse complex processes and translate them into practical, actionable improvements
• Experience of applying change management and BPM frameworks in practice
• A proactive, organised, and resilient approach, with a strong sense of accountability

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we're proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Benefits

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions
• Career Growth - Shine in your career with advancement opportunities
• Training Opportunities - Unlock your potential with comprehensive training, including fully funded leadership programmes tailored to your personal growth
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits - Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies - for new parents or if you provide care for a dependant
• Membership of our Affinity Networks - who connect, support and inspire diverse communities within Amey