Business Change Manager FTC

This is Fixed Term Contract for a period of 23 Months

Salary
£42,500 - £45,500

£45,500 London; c£42,500 Durham, Lytham, Glasgow

A Civil Service Pension with an employer contribution of 28.97%

Job grade
Senior Executive Officer
NS&I Band 4

Number of positions available
2

Location

Durham, North East England, DH1 1SL : Lytham St Anne's, North West England, FY8 4TS : Glasgow, Scotland, G2 8JX : Southwark, London (region), SE1 9HA

About the job

Job summary
We are looking for a Business Change Manager to join our Business Transformation Programme. National Savings and Investments (NS&I) are welcoming applications from experienced Business Change Managers looking to make a difference. Working within our Business Transformation Programme which sits within our Business Delivery & Transformation directorate you will support the delivery of our transformation.

NS&I has embarked on a re-procurement of its outsourced business process services and is now in the middle of its Transformation Programme. This presents an exciting opportunity for our business and for those involved in designing and delivering our future ways of working.

The Business Change team help to mitigate the risks and challenges which may arise while delivering and implementing change, not just on projects but supporting the wider organisation. In this role you will lead and manage key business change initiatives to support the effective implementation of transformation projects.

You will work closely with the programme team and wider internal business stakeholders to oversee business readiness activities. Working in a team of Business Change Managers you will be the bridge between the business and the transformation programme. This role offers the opportunity to drive improvements in NS&I s ways of working, delivering new capabilities and outcomes aligned to the transformation plan.

Person specification
Essential experience
Experienced in managing business change in a complex programme environment, preferably in financial services sector.
Experienced at stakeholder management; proven track record of engaging and influencing stakeholders and colleagues at all levels in the organisation.
Experience of creating and delivering change impact assessments, supporting business readiness planning, overcoming resistance or barriers to change.

Essential skills
Capable communicator, able to develop communication plans and deliver messages using a variety of communication channels with the ability to adapt to different end users.
Ability to design and deliver meetings and facilitate workshops as required.
Competent in the use of Microsoft office applications.
Ability to interpret, review and challenge data sets.
A specific, accredited, Business Change Management qualification (such as APMG) at practitioner level. Or a specific Business Change Management qualification at foundation with a willingness to complete the practitioner qualification within one year.

Essential technical knowledge
In-depth understanding of project governance and processes.

Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Managing a Quality Service
Working Together

Benefits

Alongside your salary of £42,500, National Savings and Investments contributes £12,312 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.

A small company with a big reach, we offer a range of benefits including flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.

Some benefits of working at NS&I include:
Learning and development tailored to your role
An environment with flexible hybrid working options
9 day fortnight scheme
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 97%
Generous annual leave starting at 25 days, increasing to 30 days
Performance related variable pay bonus
Enhanced maternity, paternity, adoption and shared parental leave

Things you need to know

Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

To apply, please click the link on this advert and follow the steps to complete the application form.

In your application you will be asked to provide the following
An outline of your career history and qualifications with your key responsibilities and achievements.
A 750 word personal statement on the key essential experience
Experienced in managing business change in a complex programme environment, preferably in financial services sector.
Experienced at stakeholder management; proven track record of engaging and influencing stakeholders and colleagues at all levels in the organisation.
Experience of creating and delivering change impact assessments, supporting business readiness planning, overcoming resistance or barriers to change.

We will assess applications on your CV and personal statement.

If shortlisted, you will be invited to attend a 1 hour panel interview via video call.

As part of this interview you will be asked to make a 10 minute presentation aimed at demonstrating your essential experience, skills and technical knowledge.

Interviews will take place on the week commencing 23rd June 2025

Note we are unable to accept CVs.

This role is subject to Baseline Personnel Security Standard and financial credit checks.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

NS&I is currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at

If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.

Note to existing permanent employees at NS&I - Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.

NS&I employees on a fixed term contract moving to another fixed term role, will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.

Further information

Please visit our website for further details about NS&I.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
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