BUSINESS & PROJECT SUPPORT OFFICER

If you're looking for a role where you can make a genuine difference to people's lives while helping a busy service run smoothly behind the scenes, this could be the opportunity for you. Our Occupational Therapy and Independent Living Services teams support residents to remain independent, safe, and confident in their homes.

As part of this friendly and dedicated service, you'll play a key role in keeping everything moving - from coordinating day to day processes to supporting projects that help us improve and evolve. You'll be joining a team that values collaboration, compassion, and practical problem solving, all focused on delivering the best possible outcomes for the people of Cardiff.

About the job

This is a varied and engaging role where no two days look the same. You'll be the person who helps make sure the service runs efficiently, providing a blend of administrative, organisational, and project support to the Occupational Therapy management team.

You'll help keep our systems and processes running smoothly - whether that's coordinating inquiries coming into the Contact Team, supporting the onboarding of new starters, or organising meetings and ensuring key actions are followed up. Your role will also include supporting projects that shape how the service grows and improves, contributing to planning, data gathering, and performance monitoring.

You'll also act as a link point for Ombudsman complaints, helping ensure responses are managed sensitively, accurately, and on time. Throughout it all, you'll work closely with colleagues across the service, becoming a trusted point of coordination and support.

What We Are Looking For From You

We're looking for someone who thrives in a role that brings together organisation, communication, and a genuine interest in improving how services work.

You'll be confident using a range of IT systems, comfortable managing competing priorities, and able to maintain calm and clarity even on busy days. Strong communication skills are key - both in writing and in person - as is the ability to build positive working relationships.

Experience in a health, social care, or related environment will be helpful, as will an understanding of how Occupational Therapy services support individuals with a wide range of needs.

Most importantly, you'll bring a proactive, adaptable approach and a commitment to supporting both colleagues and the community.

Additional information

We are committed to your development and have well-established supervision and Personal Performance and Development schemes, training and CPD programmes (where appropriate)

This post is subject to a Disclosure and Barring Service Enhanced check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh.

Applications received in Welsh will not be treated less favourably than English applications.

This document is available in Welsh / Mae'r ddogfen hon ar gael yn Gymraeg

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact: Caryn Abbott (Occupational Therapy Service Manager) Independent Living Services .

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Communities

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent