Business Analyst

Business Analyst - Business Transformation / D365Location: Leeds - Hybrid 12 month fixed term contract. Paying between £, depending on experience. A leading Managed Services provider is looking to appoint an experienced Business Analyst on a fixed-term contract.This is an excellent opportunity to contribute to key digital transformation initiatives, working across customer-facing platforms and enterprise systems, including Microsoft Dynamics 365, within a fast-paced and collaborative environment.As a Business Analyst, you will act as the vital link between business stakeholders and technical delivery teams, ensuring business requirements are clearly defined and successfully delivered.Key responsibilities:

• Gather, analyse and document business requirements, translating them into user stories and functional specifications
• Work closely with DevOps and cross-functional teams to design and deliver scalable digital solutions
• Support the delivery of customer self-service platforms, integrated with third-party providers
• Apply your knowledge of CRM, ERP and billing platforms and architectures to ensure solutions align with wider system landscapes
• Drive process improvement initiatives through API integration and automation
• Identify opportunities to optimise complex operational processes, including multi-line and multi-site service environments
• Build and maintain effective relationships with stakeholders at all levels

Key Skills & Experience

• Proven experience as a Business Analyst within digital transformation environments
• Strong experience with Microsoft Dynamics 365 (D365) or similar enterprise platforms
• Solid understanding and awareness of CRM, ERP and billing platforms and architectures
• Experience working in Agile / DevOps delivery environments
• Strong skills in requirements gathering, process mapping and user story development
• Experience delivering customer-facing digital solutions, such as portals or self-service platforms
• Demonstrable experience with API integrations, automation and process optimisation
• Excellent stakeholder engagement and communication skills

Location: Leeds - Hybrid 12 month fixed term contract. Paying between £, depending on experience. Must be eligible to work in the UK.