Business Analyst - Associate

Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London, and Manila. Our focus on creating innovative global workforce management solutions has helped us become a market leader in our industry.

Our platform interacts with uniquely configured implementation stacks that are inherently varied and complex. Our customers span diverse industries, relying on Equus Software to train them on deploying our Global Mobility software. We are a product and customer-focused company, which is reflected in our A-Player Traits that guide our work and hiring practices.

About The Role

As an Associate Business Analyst at Equus Software, you will be part of the Global Client Success team. Your role focuses on providing innovative solutions and solving problems to meet clients' technical requirements, working collaboratively with your team. You will support a team of business and senior business analysts by assisting in onboarding clients to the Equus Workforce Solutions platform, which involves ongoing technical configuration, troubleshooting, issue replication, testing system upgrades, and staying current on application enhancements.

If you're a recent graduate with a strong desire to learn, keen attention to detail, and a commitment to excellence, we encourage you to apply for this entry-level opportunity.

This position will be on a hybrid work setup.

Responsibilities

1. Effectively problem-solve issues, partnering with your team for support when needed.
2. Organize client technical information during meetings by taking detailed notes and specifications.
3. Perform requirement analysis, configuration, testing, and issue resolution.
4. Assist in preparing client webinars, conferences, demos, and presentations for clients and internal teams.
5. Write test plans and test cases based on client build documents for quality assurance and user acceptance testing, including conducting QA and reporting results.
6. Gain exposure to Equus products and client projects through hands-on assignments.
7. Develop strong relationships with clients and internal teams.
8. Participate in a quarterly live chat rotation to provide online support to clients.
9. Attend team standups and meetings.
10. Participate in client working sessions and internal initiatives.
11. Research the global mobility and software industries to apply knowledge to daily activities.

Qualifications

1. Bachelor's degree in computer science or a related field from an accredited university.
2. Strong analytical and conceptual thinking skills.
3. Ability to handle data-intensive and time-sensitive tasks efficiently.
4. Excellent verbal and written communication skills, with organizational abilities to interact effectively at all levels.
5. Quick understanding of client needs and technical expectations.
6. Ability to manage multiple priorities and deadlines through strong organizational skills.
7. Strong attention to detail.
8. Positive team-oriented attitude.
9. Desired: Technical background with understanding or experience in software development and/or web technology.

Technical Skills

1. Required: Experience with multiple software and system applications; proficiency in Microsoft Office.
2. Desired: Advanced Excel skills.
3. Desired: Experience with Atlassian products such as Confluence and Jira.
4. Familiarity with Slack, ClickTime, Kantata, 15five, KnowBe4.
5. Basic knowledge of SQL and SQL Server Management Studio.

Why You Want to Work Here

1. Opportunity to learn best practices and become a subject matter expert.
2. Work with highly skilled professionals.
3. Relaxed, collaborative environment with a casual dress code.
4. Be part of a fast-growing company with over 20 years of client service experience.
5. Competitive salary, bonuses, and enterprise-level benefits.

No sponsorships available