Business Administrator - Hospital Division

Business Administrator - Hospital Division

Crest Medical WARRINGTON, United Kingdom Administrative On site Range 24.000,00-28.000,00 GBP per year

Position

Main Purpose of the job

The primary purpose of this role is to provide exceptional customer service and administrative support for the Crest Group, offering office support and being the key contact for customer enquiries.

This position plays an essential role in ensuring the smooth functioning of the Division and actively contributes to the implementation of business goals, policies and procedures.

Specific Job functions

Customer Relationship Management:

• Responsible for prompt and efficient handling and management of all orders within assigned inboxes and via telephone.
• Order processing, ensuring accuracy in line with NHS contracts, ie. selling prices per region, for NHS inbox.
• Advise relevant customers on shipping/ delivery information.
• Respond to email and telephone enquiries regarding orders, deliveries, lead times, product information, pricing and availability.

Record Keeping:

• Maintain accurate and up-to-date records, reports, and databases. For NHS, maintaining the file of samples and updating with the outcomes of the follow up, and advise the team of any successful results.
• Monitor stock levels and oversee sales. For NHS inbox and provide weekly sales and stock information/ sales checkreports to Crest Logistics clients and to the NHS Team.
• Organise and manage important business-related documents and files.

Administrative Support:

• Manage office operations, including handling phone calls, emails and correspondence, in an efficient, 'customer in mind' manner.
• Respond to general enquiries within 24h and advise them of the appropriate contact for their enquiry if needed.
• Support Account / Contract Manager with gathering tender information and account review administration.
• Complete weekly Back Order book reporting activities (updating customers where delays on incoming stock and advising team to prevent any issues in advance).
• Prepare documents, correspondence, spreadsheets and departmental forms.
• For NHS, organise the dispatch of samples, where applicable, assuring that follow up is made and feedback is received. maintaining a record of the samples sent out with full details and following up 2 weeks to check about the outcomes and any updates and forecasts we might receive.

Compliance:

• Stay updated with relevant laws, regulations, and company policies, ensuring compliance in all administrative activities, responding to customer complaints in accordance to the QA policies and procedures.

Customer and Supplier Relationship Building:

• Establish strong relationships with customers and suppliers, serving as the key contact for inquiries.

Requirements

• Proven experience as a Customer Service/ Business Administrator or similar role.
• Strong organisational and time management skills.
• Proficiency in using MS Office suite, in particular MS Excel.
• Experience of MRP systems, specifically SAP Business One.
• Attention to detail and accuracy in work.
• Ability to handle multiple tasks and prioritise effectively.
• Analytical mentality with data interpretation capabilities and problem solving skills.
• Excellent communication skills - building rapport with customers and colleagues.
• Can do attitude, operates with integrity, self-starter, hardworking, good organisational skills, fits with company culture, with willingness to learn.
• Paid annual leave.
• On-the-job training.
• Career progression opportunities.
• Employee assistance programme (EAP).
• Free beverages.
• Free parking.