Bureau Manager

Bureau Manager

London, UK • £45,000 - £50,000 + Car/Car Allowance

An excellent opportunity has arisen for a Bureau Manager to join a leading smart buildings and energy optimisation provider. Your mission: to grow and deliver the 24/7 BMS remote service and energy carbon bureau reporting offerings, assisting customers in understanding their utility usage, carbon emissions, and cost implications.

Role Overview

As a Bureau Manager, you will be the primary strategist in setting the commercial agenda, monitoring operational performance, and managing the Bureau Team to guarantee outstanding service delivery.

Key Responsibilities

• Strategic leadership of the Bureau Team to foster a culture of collaboration and continuous improvement.


• Deliver and implement a business plan centred on the steady expansion of the Bureau function.


• Implement fresh Bureau services, increasing revenue and enhancing client retention.


• Oversee the contractual delivery of SLAs, ensuring internal processes, legislation, and contract requirements are met.


• Collaborate cross-departmentally, build robust internal relationships, along with established rapport with supply chain partners and customers.


• Monitor KPIs to evaluate service efficiency and quality to track trends, and drive development.


• Manage 24/7 bureau ticketing system, ensuring continual client building's connectivity.

The Ideal Candidate

• Experience in leading service teams in the energy, utilities, or public sector.


• Outstanding leadership and coaching capabilities with a strong emphasis on driving team development.


• Knowledge of Trend and Tridium (including IQvision).


• Proficient IT and analytical skills.


• Stakeholder management skills.


• Excellent organisational skills and attention to detail.


• Proficiency with software tools and systems, especially Microsoft Office Suite.

What's on Offer

• Competitive base salary.


• Car or car allowance.


• Flexible working arrangements.


• Competitive pension scheme.
  
• Career progression with continuous learning and development opportunities.


• Progressive career development opportunities and personal growth.


• Supportive and inclusive work environment.

Apply now or contact the VIGO team to find out more.