Building Repair Network Operations Manager

Job Overview

Job Title: BuildingRepair Network Operations Manager

Target Start Date: ASAP

Contract Type: Permanent, Part Time, Full Time, Job Share

Salary Range: £41,200- £61,800

Location: Flexible

Ageas Claims team is seeking an experienced BuildingRepair Network Operations Manager to oversee our growing and dynamic network. The role is responsible for the operation and well being of Ageas' contractor network, ensuring all standards are met in a timely and accurate manner. You will lead a national team, driving service quality, cost accuracy, and operational excellence.

Main Responsibilities

• Lead national building repair operations to ensure resilience, compliance, and excellent customer outcomes.
• Drive cost control through strong commercial management, supplier oversight, and risk mitigation.
• Build and manage a high performing national network of repair contractors and fulfilment partners.
• Identify and manage operational, commercial, regulatory, and supply chain risks across BAU and surge activity.
• Monitor industry trends and regulatory changes to keep Ageas' fulfilment capability competitive and future ready.

Required Skills and Experience

• Lead national building repair operations to ensure resilience, compliance, and excellent customer outcomes.
• Drive cost control through strong commercial management, supplier oversight, and risk mitigation.
• Build and manage a high performing national network of repair contractors and fulfilment partners.
• Identify and manage operational, commercial, regulatory, and supply chain risks across BAU and surge activity.
• Monitor industry trends and regulatory changes to keep Ageas' fulfilment capability competitive and future ready.

Benefits

• Flexible working - Smart Working at Ageas, part time and job share options, 35 days holiday plus bank holidays, and flexible days (buy/sell).
• Health support - Dental insurance, Health Cash Plan, Health screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Wellbeing activities, mindfulness sessions.
• Financial benefits - Competitive pension, employee savings, employee loans, 50% off esurance and Sheilas' Wheels motor and home insurance, annual bonus schemes, salary reviews.
• Workplace well being - Sports and social club events, wellbeing activities, mindfulness sessions.
• Family support - Maternity, pregnant parent, primary adopter entitlement (16 weeks full pay), paternity/non pregnant parent/co adopter (8 weeks full pay).
• Partner benefits - Life assurance and critical illness cover.
• Technology - Deals on gadgets such as wearables, tablets, and laptops.
• Transport - Car salary exchange, cycle scheme, vehicle breakdown cover.
• Return to work - Programme after maternity leave.

Ageas is an inclusive employer. We are a signatory of the Race at Work Charter, Women in Finance Charter, iCAN, and GAIN. As a Disability Confident Leader, we ensure recruitment processes are fully inclusive and guarantee an interview for applicants with a disability who meet the minimum criteria for the role. We maintain a zero tolerance approach to harassment during the recruitment process.