Building Control Support Officer

To provide an efficient, effective and value for money customer focused support service for Building Control, providing customer engagement responding to all enquiries, emails, and technical telephone enquiries. To proactively participate in the marketing of the service to both new and existing customers, contributing and participating within events.

Cheshire East Council is looking for a motivated and customer-focused Building Control Support Officer to join our Building Control Service. This is an exciting opportunity to play a key role in delivering an efficient, effective and value-for-money support service to customers, colleagues, developers and elected members.

Working as part of a busy and professional team, you will be responsible for providing excellent customer service, managing enquiries, supporting operational processes, maintaining accurate records and helping to promote the Building Control Service to both new and existing customers.

About us

People really are at the heart of everything we do and that starts with our incredible workforce. We promote a culture of high performance where people can aspire, thrive and flourish, where we strive to deliver best value in everything we do.

For us, success isn't just about what we achieve, but how we achieve it together. We promote curiosity, excellence, innovation and continuous improvement.

Join a team that's forward-thinking and deeply committed to making a difference. Our residents are at the heart of everything we do, and your role will be a key part of our transformation journey. This is your chance to be part of something meaningful where your ideas, energy and work can create real impact every day.

As a Building Control Support Officer, you will act as a key point of contact for customers and stakeholders, ensuring enquiries are handled efficiently and professionally. You will provide administrative and business support to the Building Control team, helping to ensure applications, financial processes and service requests are managed accurately and within agreed timescales.

You will also contribute to the promotion and marketing of the service, taking part in engagement activities and events to help build positive relationships with customers and duty holders.

Key Responsibilities

• Receive, process and record Building Regulation applications.
• Enter and maintain accurate data within service databases, document management systems and GIS systems.
• Manage financial administration processes, including receipting orders, recording income and expenditure, and monitoring outstanding payments.
• Liaise with professional officers, monitoring progress and chasing decisions where required.
• Respond to telephone and email enquiries from members of the public, colleagues and elected members, referring more complex technical matters to the appropriate officer.

This is just a snapshot of some of the exciting things you'll be doing in role, to find out more about the other key responsibilities of the role please view the attached job description.

About you:

• Has excellent customer service and communication skills.
• Is highly organised with strong administrative and data management abilities.
• Can manage a varied workload and prioritise tasks effectively.
• Is confident communicating with a wide range of stakeholders, including customers, developers and elected members.
• Has strong attention to detail and can maintain accurate records.

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

What we offer in return:

• Enhanced annual leave- Start with an impressive34 days of annual leave(including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave -Want more time off? You can purchaseup to 10 extra daysof annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern- Enjoy a37-hour standard full-time work weekwith the added perks of flexitime.
• Salary sacrifice green car scheme- Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme.There're no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension-Secure your future with ourcareer average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life's challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

As an equal opportunities and disability confident employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.