British Sign Language (BSL) Interpreter - Work from home

• Role:

  British Sign Language (BSL) Interpreters required!

• Start date:

  July 2026

• Location:

  Work from home

• Salary:

  £43.96 per hour

• Bonus:

  Bonus up to 10% p/a

• Operational hours:

  8am - 10pm Monday to Sunday

• Shifts:

  We are looking for highly flexible interpreters who can cover evening and weekend shifts as required during our operational hours

• Qualifications required:

• Level 6 NVQ Certificate in British Sign Language

• Level 6 NVQ Diploma in Sign Language Interpreting

• Role Overview

We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.

Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.

Essential Duties and Responsibilities include the following:

• Provide effective Video Remote Interpreting

• Support and model the company's mission and values

• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues

• Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping

• Demonstrate the ability to adapt quickly to new and changing technologies

• Multitask between interpreting effectively and utilizing calls

• Participate in company sponsored training for Professional Development

• Exhibit the ability to meet performance expectations with minimal supervision

• Possess the ability to work effectively in a fast paced, dynamic environment

• Demonstrate strong interpersonal skills in all settings

Minimum Qualification Requirements:

• Level 6 NVQ Certificate in British Sign Language

• Level 6 NVQ Diploma in Sign Language Interpreting

• Technical knowledge for interpreting IT/Customer Support calls

• Able to provide accurate interpreta

  tion

• Good understanding of Deaf culture

• Three to five years' experience in interpreting (

  working experience in a professional BSL interpretation support role

  )

ESSENTIAL COMPETENCIES

• Empathy and Understanding

  : Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions

• Clarity and Professionalism

  : Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.

• Consistency and Reliability

  : Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.

• Listening Skills

  : Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.

• Organisational skills:

  You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities

• Follow-Up and Resolution

  : For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.

What you get from us:

• Perks at Work - Savings Discounts / Free Online Classes

• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice

• Critical Illness - up to £10,000

• Cycle to Work Scheme

• Eyecare support voucher

• Holiday Purchase Scheme

• Length of Service Awards

• Workplace Pension

• Monthly Inspire Awards - For the best of the best

• Refer-A-Friend earns up to £1,200 for you

• Monthly Wellbeing Webinars

• Dedicated Employee Experience Progress - Here to support TP journey

The other important stuff: