Branch Customer Experience Specialist

HSBC Holdings plc in Penrith, United Kingdom, is seeking a branch-based customer service role. You will be the first point of contact for HSBC customers, delivering high-quality, personalised, friendly and efficient service while pro-actively addressing simple needs and guiding customers to use direct channels where appropriate.

You will focus on service excellence, protecting the bank, promoting multi-channel engagement, and supporting the branch by identifying opportunities to better serve