Box Office Specialist X2

Dublin Theatre Festival is seeking two Box Office Specialists to manage and process all requests and tickets, including tickets for our specialised groups: the Friends of the Festival, domestic and international group bookers.

This position reports to the Audience Development and Sales Manager.

Responsibilities Sales and Administration

• Participate in training opportunities to gain an excellent working knowledge of the box office ticketing system (Ticketsolve).
• Process customer bookings including telephone, email and in person during the Festival period.
• Maintain a highly professional and helpful attitude towards serving the public.
• Process membership sales, renewals and bookings while recording and filing all booking forms and relevant information.
• Engage in marketing and e-communications as part of our group booking initiatives and membership recruitment including sending mailers, researching targeted audiences and designing emails and e-flyers.
• Maintain highly efficient correspondence, ensuring all communication is responded to in a timely and efficient manner.
• Build and maintain a strong knowledge of the performances, theatre companies and events in our programme and confidently engage with and advise customers as appropriate.
• Balancing of cash floats at the end of the day.

General

• Actively and diligently maintain and use organisation systems to ensure an effective, positive and productive working environment.
• Support the Festival's commitment to diversity, inclusivity and accessibility, maintaining awareness of barriers to attendance, provision of access services, and ensuring a welcoming, pleasant and appropriate experience for our audience.
• Awareness of and attention to health and safety issues, data security and sustainability measures within the work environment.

Person Specification

• Excellent customer service and communication skills.
• Computer literacy, confidence in learning to use new software quickly.
• Experience of interacting with members of the public and engaging with their individual interests.
• Ability to remain calm and attentive to customer needs in a fast-paced environment.
• Great attention to detail, and capacity to follow instruction and administrative procedures as directed.
• Enthusiasm, resourcefulness and initiative.
• Flexibility regarding work schedule.

Type of Contract

Seasonal and temporary, 13 weeks from 13 July to 11 October 2026.

Salary

€29,432 per annum pro-rata/ €14.15 per hour, calculated weekly & paid monthly.

Hours of Work

The post is part-time 20 hours per week from 13 July to 18 September, then full time from 21 September to 11 October, working up to 48 hours across a six-day week during the festival period (24 September 11 October). This includes evening and weekend work around key dates such as launch (14/15 July) and during the festival period.

Probation

A probation period of 3 weeks will apply from the start of the contract.

Holidays

Statutory holiday entitlements apply. Requests for leave will be considered, taking into account the busy nature of the festival period. Leave must be scheduled and approved by your line manager prior to commencing your contract. Unused holiday entitlement will be paid at the end of contract in accordance with current employment legislation.

Equal Opportunity Statement

We want to ensure that equality and diversity are at the heart of what we do and actively welcome applications from all sections of the community.

Dublin Theatre Festival is funded by the Arts Council.