Booking Coordinator / Customer Service Adviser

Location: Birmingham (Office-based)

Hours: Full-time, Monday to Friday, 9:00am - 5:30pm

Salary: £26,500 per annum

Start Date: ASAP

About Premium Linguistic

Premium Linguistic is a leading UK language services provider with over 15 years' experience supporting both public and private sector organisations. Our mission is simple: to reduce language barriers and enable clear, accurate communication for individuals who speak little or no English.

We deliver high-quality face-to-face, telephone, and video interpreting, alongside professional translation services. By combining experienced linguists with robust technology and a dedicated in-house team, we help service users access essential services such as healthcare, social care, and local authority provision with confidence and clarity.

About the Role

Due to continued growth, we are seeking Booking Coordinators / Customer Service Advisers to join our established and successful Bookings Team.

Reporting to the Bookings Team Leader, this role requires a highly organised, customer-focused individual who can manage a fast-paced workload while maintaining excellent service standards. The successful candidate will be confident communicating with clients and interpreters, able to multitask effectively, and comfortable working under pressure.

Key Responsibilities

• Coordinating and booking interpreters for face-to-face and remote assignments
• Liaising with clients via telephone and email, demonstrating excellent customer service and professional communication
• Ensuring interpreter attendance and coverage for all confirmed bookings
• Building and maintaining positive working relationships with clients and interpreters
• Prioritising tasks effectively in a busy environment
• Managing high volumes of incoming and outgoing calls and correspondence accurately and efficiently

Skills, Knowledge and Experience

• Minimum of 1 year's customer service experience (preferred)
• Strong organisational and multitasking skills
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and detail-focused under pressure
• Call centre experience is advantageous but not essential

What We Offer

• A stable, full-time role within a growing organisation
• Supportive team environment with structured training
• The opportunity to contribute to services that make a meaningful social impact

We're happy to have worked with a variety of public and private organizations, including the Ministry of Justice, the Home Office, International Banks, Insurance Companies, Elite Universities, the NHS, Immigration Services and several Local Authorities.

Experience Our High-quality Translation & Interpretation Services

We offer a very competitive rate for interpreting, translation, transcription & British Sign Language services. We will also match any cheaper quote upon provision of a written confirmation of the quote from another provider.