BMW & MINI Customer Service Apprentice - Parts Advisor

BMW & MINI Customer Service Apprentice - Parts Advisor

Application Deadline: 24 June 2026

Department: Parts

Employment Type: Apprentice

Location: Redhill, Surrey

Reporting To: Ben Smith

Compensation: £18,000 / year

Description

Kickstart Your Career with Vines Group - Become a BMW/MINI Parts Advisor of the Future!

Hours: 45 Hours per week Monday - Friday - No WEEKENDS!

Vines Group is a private family owned business with retailers across Surrey and Sussex; in 2020 we celebrated 40 years in association with BMW and MINI.

This is an exciting and challenging opportunity for you to begin your journey to becoming a qualified BMW and MINI Parts Advisor. You will achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Most of your 12 month apprenticeship will be on-the job training based at our centre with a mentor within your department to oversee your work based learning. A BMW representative will also visit you usually on a 12 weekly basis to set performance targets and ensure any development needs are being met.

The classroom sessions will be offsite and delivered at the BMW Group Training Academy based in Reading, Berkshire. You will also receive the added benefit of Functional Skills support during their programme if required.

Qualifications Attained

• IMIAL Level 2 Diploma in Customer Service
• IMIAL Level 3 Diploma in Customer Service
• BMW Parts Advisor Accreditation

What You'll Be Doing

• Be the go-to expert for BMW parts, helping customers and technicians find exactly what they need.
• Pick, pack and dispatch orders accurately, ensuring everything arrives on time.
• Learn how to identify vehicle parts using industry leading systems and technology.
• Deliver outstanding customer service, building relationships and creating great experiences.
• Spot opportunities to recommend additional products and help drive sales.
• Help manage stock, keep inventory accurate and ensure the parts department runs smoothly.
• Work alongside experienced BMW professionals while gaining a recognised qualification.
• Develop valuable skills, earn while you learn, and kick start a long term career in the automotive industry.
• No two days are the same - you'll be learning, problem solving and playing a key role in keeping our customers moving.

Skills, Knowledge and Expertise

• Excellent communication skills
• Desire and commitment to learn with an interest in development and progression
• Passionate about the automotive industry
• Hardworking
• Excellent attendance and timekeeping
• Reliable
• Ability to use own initiative
• Must have a 'can do' attitude

Application Criteria

Applicants are required to have, or are predicted to obtain, 3 GCSEs at grades A -C / 9-4 (or equivalent) in the following subjects:

• English
• Maths
• One other subject

Benefits

• Awesome Team: Work with friendly, passionate people who love what they do.
• Exciting Challenges: Keep things interesting with new tasks and challenges every day.
• Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
• Training Provided: We'll give you all the training you need to succeed.
• 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
• Birthday Off: Celebrate your special day.
• Staff Purchase Scheme: Discounts on cars and motorbikes.
• Health Plan: Medical health cash plan.
• Enhanced Parental Benefits
• Flexible Holidays: Buy and sell holiday days.
• Growth Opportunities: Job shadowing scheme and training at the BMW Academy.
• Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and more.