Bistro Service Assistant

Bistro Service Assistant

Department: Administration

Employment Type: Part Time

Location: Carlisle

The Role

We are now recruiting for a Bistro Service Assistant to join our Head Office in Carlisle.

The hours of work are Monday to Tuesday, 09:00 - 17:00, with a 30 minutes unpaid lunchbreak inclusive on each of the 2 working days. This equates to 15 hours per week.

The main elements of this role will include:

• Taking food and drink orders from colleagues and the general public
• Serving meals, snacks and drinks as required whilst delivering outstanding customer service
• Handling transactions from and using the AW Bistro App
• Having good knowledge of the menu items, making recommendations where necessary, and answering customer queries confidently
• Ensuring the Bistro is clean and tidy at all times
• Restocking items within the Bistro as necessary throughout the day
• Adhering to relevant food hygiene and health and safety regulations at all times
• Performing additional duties as requested by the Head of Operations as and when required

Please note that we will not be accepting candidates from agency suppliers in connection with this vacancy.

The Candidate

In order to fulfil the responsibilities of the position, we would like candidates to have:

• Exemplary communication skills, both written and verbal
• Experience of delivering first class customer service to the general public
• Previous experience of working in the hospitality sector
• A good understanding of food hygiene and health and safety regulations
• Basic IT skills, and be confident when using technology (such as appliances, ordering apps, and tills)
• Excellent organisation and prioritisation skills
• A friendly manner when liaising with any colleague / visitor / client and ensuring they are made to feel comfortable when visiting Armstrong Watson premises

The Benefits

In return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:

• Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection
• Competitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
• Smart Working Policy, giving you the ability to balance home and remote working
• Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)
• Employee Assistance Programme (24/7 confidential support for wellbeing and health)
• Paid flu jabs and eye tests
• Introductory Commission Scheme (financial reward if you refer a new client)
• Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to £2,500 for each referral
• Investment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materials
• Paid professional membership fees