Billing Assistant

Our client is a fast-growing Managed Service Provider specialising in Managed IT Services, Business Communications and Cyber Security Solutions for organisations across the UK and UAE.

This position has been created within the Finance Team to strengthen the billing process and support client enquiries across the Billing and Accounts functions.

ROLES & RESPONSIBILITIES

Key expectations, roles and responsibilities include:

• Managing monthly billing cycles within Xero, Abillity and Tekton billing systems

• Assigning rejects and creating tariffs to ensure accurate billing IDs across all customer accounts

• Supporting client billing enquiries and responding promptly to resolve issues, disputes or invoice changes

• Reviewing supplier charges to ensure cost prices are accurate

• Liaising with suppliers regarding any incorrect charges and ensuring appropriate credits are applied

• Updating Zoho tickets in a timely manner to provide clients with up-to-date responses and completed actions

• Assisting clients with sending Statements of Account and applying Credit Notes within Xero

• Demonstrating the organisation's core values of Attitude, Integrity & Perseverance

REQUIREMENTS

• Experience with Abillity, Cascade, Tekton, Affinity or other billing systems

• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and CRM systems

• Strong problem-solving mindset

• Excellent organisational and communication skills

• Ability to work both independently and collaboratively

• Full UK driving licence

• Willingness to travel and work from the office as part of a hybrid arrangement

• 40 hours per week

• 25 days annual leave plus bank holidays

• Business travel expenses covered

• Full training provided

• Regular social events

• Optional travel opportunities