Bilingual German/English Speaking Customer Service Agent - Temp

Bilingual German/English speaking Customer Service Agent

Location: Work From Home

Job Type: Temporary - Ongoing

Hours: 08:00am - 17:00pm, Monday-Friday

Pay: £13.50 per hour - Weekly Pay

We are currently recruiting for a Bilingual German/English Speaking Customer Service Agent to join a fast-paced and dynamic team. In this role you will be the voice of our clients, delivering outstanding customer support through inbound and outbound calls, email management, and administrative support. It is a busy and fast-moving campaign and will sometimes have quiet days They are looking for someone to adapt to that environment. You will be working in a team and building relationships so respect and kindness to your other colleagues and team leaders is a must!

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to high volumes of emails accurately and efficiently.
• Maintain accurate data entry and meet quality standards.
• Meet daily and weekly performance targets.
• Escalate issues in line with company procedures.
• Support additional campaigns as required.
• Work flexible shifts, including weekends and overnights where needed.

Skills & Experience

• Previous customer service experience essential.
• Strong communication and interpersonal skills.
• Good attention to detail and ability to multitask.
• Proficient in Microsoft Office 365.
• Able to work effectively in a fast-paced team environment.
• Professional, reliable, and able to communicate clearly and respectfully