Bike Hire Manager / Head Mechanic

Job Overview
We are seeking an experienced and motivated Bike Hire Manager / Head Mechanic to lead our bike maintenance and hire operations. This role involves overseeing the daily running of the bike hire service, ensuring all bikes are maintained to the highest standards, and providing exceptional customer service. The successful candidate will possess strong mechanical knowledge and leadership skills, with a passion for cycling and outdoor activities.

Contract: Permanent
Hours: 40 hours per week (5 days including regular weekend shifts in the season)
Location: Trossachs Pier at Loch Katrine, 8 miles north of Callander
Note: Own transport essential.

This is a fantastic opportunity for someone who loves cycling and the outdoors. The ideal candidate will have extensive cycle industry experience, excellent mechanical skills, and strong knowledge of bicycle maintenance. Relevant mechanic qualifications would be an advantage.

You will be responsible for leading the bike hire operation and ensuring our customers enjoy a first-class experience when visiting Loch Katrine.

Key Responsibilities

Leading and managing the bike hire sales team
Delivering excellent customer service
Managing staff rotas, group bookings, and travel trade bookings
Maintaining the hire fleet to the highest standard
Managing bike hire and maintenance software systems
Responding to customer breakdowns/rescues when required
Ensuring smooth day-to-day operation of the bike hire service

You will work on a wide range of bikes including hybrid bikes, mountain bikes, electric bikes, and tandems.

We are looking for someone who is:

An excellent and experienced cycle mechanic
Friendly, approachable, and enthusiastic
Highly organised with strong IT skills and attention to detail
A confident problem solver
Passionate about cycling and the outdoors

How to Apply

Please contact Jason or David at Katrine Wheelz to discuss your application.

Email:
Website:

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:
On-site parking

Work Location: In person