BID Ambassador - Marble Arch, London

Lodge Security: The UK's Oldest, Family-Owned, Security Business

Join our retail security team!

Why Us?

Family-Owned, Family-Focused: We're not just another faceless corporation. At Lodge, you're part of a family that values and appreciates each team member.

Exciting New Partnerships: We've secured a contract with Boots, adding to our impressive portfolio of retail clients. This means more opportunities for you to showcase your skills and enjoy fantastic career growth.

Full & Part-time available

BID Role:

• Provide a visible deterrence and presence in the allocated BID area.
• Offer excellent customer service to businesses, residents, and visitors.
• Use the Alert App and other platforms to report all activity in the BID area.
• Support area and business tasks as directed by Senior or Client Management, within reasonable travel distance.
• Maintain a proactive, reassuring presence in the BID area.
• Engage with local businesses to communicate BID work and provide advice on crime or issues.
• Visit businesses regularly and maintain contact to offer reassurance and information.
• Support the link between the BID and local businesses.
• Report public realm issues (e.g., litter, broken street furniture) to relevant authorities.
• Identify, investigate, deter, and report on crime and anti-social behavior.
• Develop effective working relationships with clients, BID Wardens, Area Managers, and other stakeholders.
• Attend meetings and complete reports related to BID activity.
• Participate in coordinated patrols in problem areas.
• Report BID information and KPIs on electronic platforms.
• Be approachable and friendly to locals, tourists, and all persons in the area.
• Study the BID area to provide advice and assistance.
• Perform any other reasonable tasks assigned by Client or Lodge Management.

Person Specification:

• SIA Licence (CP, DS, or Security) essential.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Proficiency with technology, including smartphones or tablets for reporting.
• Ability to remain calm and professional under pressure.
• Confidence in handling issues promptly and escalating when necessary.
• Availability to work approximately 5 shifts per week, including weekends.
• Ability to meet operational and service level requirements.
• Experience in similar roles preferred.
• Supportive team player with a proactive attitude.
• Ability to perform ongoing patrols across the BID area, with or without reasonable adjustments.