Bell Captain

Job Summary

The Bell Captain is responsible for overseeing all bell services, ensuring smooth luggage handling, and maintaining an efficient and welcoming arrival and departure experience for guests. This role supervises the Bell Team, ensuring high standards of service, and coordinates with other departments to optimize efficiency. Reporting directly to the Front Office Manager, the Bell Captain plays a key role in maintaining the Nobu Hotel's brand standards and providing a seamless guest experience.

Essential Functions

Supervise all bell staff activities and ensure adherence to Nobu Hotel service standards.

Maintain cleanliness and organization of the hotel entrance, lobby, and left-luggage storage areas.

Ensure that all bell equipment is properly maintained and in excellent condition.

Provide training and guidance to the Bell Team to ensure exceptional guest service and compliance with Nobu brand service standards.

Strive to achieve a minimum of 90% in brand standard audits through continuous improvement and quality assurance.

Greet and assist guests with a warm and professional demeanour, anticipating their needs.

Oversee the efficient handling of luggage for arrivals and departures.

Ensure proper luggage tagging and record-keeping by both bell staff and receptionists.

Maintain an accurate record of baggage and parcel movements.

Escort guests to their rooms, providing an informative overview of in-room facilities and hotel services.

Resolve guest concerns promptly and professionally to enhance satisfaction.

Coordinate with other departments for seamless event operations.

Monitor inventory of necessary bell desk supplies and order materials as needed.

Plan and organize group arrivals and departures, ensuring sufficient staff and equipment.

Oversee room deliveries according to guest and management instructions.

Manage hotel transportation services, including bus and airport transfers, ensuring efficiency and reliability.

Stay informed of daily hotel activities, group movements, and VIP arrivals.

Ensure adherence to safety and security protocols for guests and hotel facilities.

Supervise valet parking services to ensure a smooth and efficient operation.

Assist guests with parking and retrieving their vehicles while maintaining high service standards.

Ensure that valet staff follow safety procedures and handle vehicles responsibly.

Maintain an organized system for vehicle tagging and key management

Requirements:

Education: High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.

Experience: Minimum of 2 years of experience in a similar supervisory role within luxury hospitality.

Communication: Proficiency in English, both verbal and written, to effectively understand and respond to guest inquiries, including advanced requests. Proficiency in multiple languages is highly preferred.

Skills: Strong teamwork and leadership abilities, with an innovative mindset to develop and implement new procedures as needed. Proactive, dependable, and committed to delivering exceptional guest service. Excellent communication skills for effective collaboration within the team and across departments.

What can we offer you?

-Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality

-If you join Nobu, you will work in a dynamic and collaborative environment. Being part of our team means being part of a big FAMILY, where working with passion and kokoro are our core values

-Additionally, we offer free psychological support and nutrition content for all our employees.

-At Nobu Hotel Barcelona, the well-being of our employees is a priority.

-Competitive Salary & Permanent Contract