Beauty Consultant - Harrods

Overview

LA PRAIRIE - The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence. A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures. LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.

Beauty Consultant - Harrods

Location: London, GB, SW1X 7XL

Contract Type: Permanent - full-time

Description

Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Harrods, London might be of interest to you. As full time La Prairie Advisor working 5 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette.

Main Accountabilities

• Make smart business decisions based on brand and business ambition
• Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
• Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
• Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale
• Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
• Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
• Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems
• Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
• Ensure exceptional service through encouraging the application of products either on counter or within the cabin

Qualifications

• Exceptional service mindset - you take pleasure and satisfaction in providing an outstanding service to your clients
• Strong retail experience
• Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
• Strong business acumen to drive sales and go beyond business objectives
• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
• Ability to build relationships throughout the store to find new opportunities
• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions

In return, La Prairie offers

• A competitive salary and discretionary commission scheme
• 33 holiday days (including bank holidays)
• Generous product allocation & discount
• Long Service Awards starting with 3 years service
• A free product to try every time there is a new launch
• Contributory pension scheme - 5% employer contribution
• Employee referral bonuses
• A range of opportunities to develop and grow personally and professionally
• Annual performance reviews so you know your La Prairie career is going in the right direction

Reports to: Regional Sales Manager

We look forward to receiving your application.