Banking Support Specialist: Customer Care & Digital Help

• You'll start your journey in one of our branches, providing face to face support to customers.
• While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support.
• This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
• You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
• You'll also recognise opportunities to connect customers with the right products and services.

Requirements

• A minimum of 12 months customer service experience
• A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings.

Soft Skills

• customer service
• relationship building
• empathy
• integrity
• collaboration
• problem solving
• communication
• adaptability
• support
• care