Banking Customer Support Advisor - Hybrid

Allica Bank is seeking a Customer Service Advisor to deliver 1st line support to Retail and SME customers via chat and telephone, handling inquiries, payments, and complaints while upholding our values and standards.

You will use core banking systems, apply KYC processes, and collaborate across teams to ensure timely, high-quality service in a flexible, hybrid environment. Excellent written and verbal communication is essential, along with resilience in demanding situations.