Bank Receptionist

Hours Between 09:00 to 20:00 Monday to Friday

Location: Brandon Centre, 26 Prince of Wales Road, London, NW5 3LG

Reports to: Lead Receptionist

Accountable to: Operations Manager

INTERVIEW DATE: Interviews will be held in-person on Friday 14th August 2026

Main duties of the job

The main functions of the post-holder are to welcome young people and perform receptionist duties including booking and providing information about Brandon Centre services as necessary. Referring and sign posting clients to services as appropriate.

About us

The principal objective of Brandon Centre is to provide a professional, accessible, and flexible service whichresponds to the psychological, medical, sexual and social needs of young people under 25 years and theirfamilies.

The services we provide are:

• Mental Health and Wellbeing Services including individual Counselling & Psychotherapy for youngpeople, Systemic Integrative Treatment for families using a range of evidence-based therapies andtherapeutic work and a variety of innovative outreach projects in community settings
• Clinical Training and Consultancy including healthy living, parent programmes and other group work

Job responsibilities

Administrative and Reception Duties

• Greet clients and visitors in a courteous, friendly and helpful manner.
• Deal with face to face, telephone and email enquiries from the public about the range of servicesavailable and direct them to other services if necessary.
• Ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staffaccurately.
• Manage Reception inbox, following appropriate procedures and forwarding emails as appropriate.
• Maintain stock levels of provision used in the department and ensure clinical and public areas areadequately stocked with supplies, stationery and client information.
• Ensure that the public areas are tidy at all times.
• Liaise with clinicians and other staff as required to ensure the smooth running of the centre and tounderstand the importance of teamwork.
• Routine reception duties including, post, booking rooms and responsibility of the waiting areas.
• Contribute to the maintenance of the building by helping to complete weekly, monthly and annualhealth & safety checks (to include but not limited to fire safety, panic alarms & water testing).
• Provide general admin support to the Mental Health Referrals Coordinator as required.

Job description Job responsibilities

Administrative and Reception Duties

• Greet clients and visitors in a courteous, friendly and helpful manner.
• Deal with face to face, telephone and email enquiries from the public about the range of servicesavailable and direct them to other services if necessary.
• Ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staffaccurately.
• Manage Reception inbox, following appropriate procedures and forwarding emails as appropriate.
• Maintain stock levels of provision used in the department and ensure clinical and public areas areadequately stocked with supplies, stationery and client information.
• Ensure that the public areas are tidy at all times.
• Liaise with clinicians and other staff as required to ensure the smooth running of the centre and tounderstand the importance of teamwork.
• Routine reception duties including, post, booking rooms and responsibility of the waiting areas.
• Contribute to the maintenance of the building by helping to complete weekly, monthly and annualhealth & safety checks (to include but not limited to fire safety, panic alarms & water testing).
• Provide general admin support to the Mental Health Referrals Coordinator as required.

Education, Training and Professional development

• Participate and assist in evaluation and feedback including administration aspects of audit as required.
• Participate in the appraisal process and give feedback to support your own and team development.
• Attend team and departmental meetings and actively participate in service improvement.
• Proactively participate in one-to-one meetings with line manager, identifying own learning needs,and ways that these may be met.

Communication and Information Resources

The post-holder should recognise the importance of effective communication within the team and willstrive to:

• Communicate effectively with other team members.
• Communicate effectively with clients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Maintain a high standard of accuracy in record keeping and documentation.
• Locate and pull notes for existing clients and prepare all relevant documentation as required prior toappointments.
• Accurately record and amend client information to acceptable data quality standards using the manualsystems in place and any new electronic systems as they are introduced.
• Undertake relevant training for electronic information systems in place and under development.

Person Specification Other Requirements

• Enthusiastic, positive and approachable.
• Punctual
• Able to work flexibly and to be adaptable as required
• IT literate with knowledge of Microsoft packages
• Thrives on working with others: is motivated by working closely with other people, building and managing relationships and meeting new people
• Self-motivated and able to work under own autonomy or as part of a team
• Thrives in a fast-pace environment, with a 'can do' attitude

Qualifications

• GCSE A C in English and Maths or equivalent

Skills & Knowledge

• Excellent ICT skills, including experience of using databases, word processing, email and spreadsheet software
• Excellent organisational skills -able to determine own workload priorities and manage own workload
• Excellent communication (verbal and written) and interpersonal skills
• Excellent accuracy and attention to detail
• Ability to work under pressure and to competing deadlines
• Ability to maintain confidentiality and act with discretion and diplomacy
• Demonstrable commitment to Brandon Centres values:
• Empowering young people to live healthier happier lives; High Quality and Innovative.

Experience

• Experience of working with young people and clients from
• diverse backgrounds
• Demonstrable Administration experience
• Experience of working in a busy, public facing environment
• Experience in analysing and presenting information
• An understanding of confidentiality requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.