Bank of Scotland - Customer Support - Dumfries

Bank of Scotland - Customer Support - Dumfries

Employer:

Lloyds Banking Group

Location:

91 High Street, Dumfries, DG1 2BN

Pay:

£26,200 to £26,200 per year,

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

24/07/2026

About this job

JOB TITLE: Customer Support. LOCATION(S): 91 High Street, Dumfries, DG1 2BN. Working across our Bank of Scotland branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays. WORKING PATTERN: Full time. SALARY: £26,200, increasing to £26,950 after 6 months.

What you'll be doing: You'll start your journey in one of our branches, providing face to face support to customers.

While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments.

• Offering reassurance, guidance and practical support.

This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.

You'll also recognise opportunities to connect customers with the right products and services.

We don't expect you to know everything about banking; we'll teach you.

What matters is being calm under pressure, adaptable, and empathetic.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels such as web chat, video, or social media.

Requirements

A minimum of 12 months customer service experience.

You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required). The ability to quickly build relationships to give customers a fantastic experience.

The passion to put yourself in the customers' shoes, show empathy, act with care and integrity.

• Taking time to resolve queries and giving our customers confidence in the service you're providing.

The commitment to deliver on your promises and going above and beyond for your customer.

Teamwork

A genuine teammate.

• Collaborating closely with colleagues to ensure your customers' needs are met.

Career Development

Grow Your Career with Our Skill Progression Framework. At Lloyds Banking Group, we don't just offer jobs; we offer careers.

We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.

This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Values

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We are disability confident and can provide reasonable adjustments.

Benefits

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days' holiday (increases over time), with bank holidays on top, pro rated for part time roles.
• A range of wellbeing initiatives and generous parental leave policies.
• Salaries are reviewed annually on 1 April as part of our annual pay review.
• We'll also provide you with a full uniform, so you'll always feel prepared and won't need to think about what to wear for work each day.

How we work

We know that great talent comes from many backgrounds. While this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.