Bank, Band 3, Receptionist, Radlett- BB2849

Bank, Band 3, Receptionist, Radlett - BB2849

Closing date: 09 July 2026.

We are currently seeking an experienced Receptionist to work within our Child and Adolescent Mental Health Service (CAMHS) Crisis Assessment and Treatment Team via a Bank Contract based in Radlett. The role involves reception and administrative duties to support the clinical team.

Main duties

• Manage incoming calls and contact service users as required on behalf of the team.
• Sort and issue incoming post and frank outgoing mail.
• Log faults and liaise with the local site office where necessary.
• Accountable for paper files and the archive filing system.
• Undertake routine duties under the supervision of the Team Leader and procedural guidelines.
• Provide comprehensive secretarial services to the Clinic Team, including copying, scanning and audio typing.
• Ensure notice boards and leaflets are up to date with relevant information.
• Update skills as necessary and attend mandatory training.
• Maintain unit filing systems, filing and retrieving records as required.
• Assist with the collection of statistical data as required.
• Maintain the archive system for patients and staff.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. Feedback from our staff about working for the Trust is very positive and, in the NHS national staff survey, we regularly see a high percentage of staff saying their role makes a difference to our service users and that they would recommend the Trust as a place to work. Our people tell us they feel supported through a great development, wellbeing and work life balance offer and a highly compassionate, values driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional so that together we provide great care and great outcomes for our service users and carers.

Job responsibilities

• Processing telephone enquiries on behalf of the team.
• Inputting patient information onto the Trust electronic patient records.
• Scanning and organising outgoing and incoming post.
• Formatting clinical letters.

Person Specification Qualifications / Education / Training

• Good level of numeracy and literacy skills.
• GCSEs including English & Maths/NVQ II or equivalent, or willing to work towards this qualification.

Previous Experience

• General knowledge of office procedures with interest in Health Service Issues.
• Proficiency in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work.

Skills / Knowledge / Ability

• Display the ability to exercise initiative, tact and judgement and be able to make decisions when required to do so.
• Computer skills for entering clinical notes on electronic patient record, IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

15 Forest Lane, Kingsley Green, Harper Lane, Radlett, Hertfordshire, WD7 9HQ