Band 8d Associate Director of Urgent Care Integration

University Hospitals Birmingham NHS Foundation Trust

The closing date is 10 February 2026

The Associate Director of Urgent Care Integration, Queen Elizabeth Hospital is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services. The Associate Director of Urgent Care Integration is responsible for delivering the QEH Strategy for Urgent and Emergency Care, incorporating the following:

• Working with system partners to put in place clinical pathways that care for patients in the most appropriate settings, and reducing inappropriate or avoidable demand for acute services
• Working with hospital CDG teams, trust discharge services and system partners to deliver safe and timely discharges from QEH.
• Maximise the opportunities of digitally enabled UEC pathways, to include virtual wards and remote monitoring in care homes and other residences.
• Work with teams within QEH to streamline and standardise approaches to inpatient management to include internal professional standards and processes that reduce length of stay.
• Promote engagement of our clinical experts with primary and community care partners to support prevention and earlier intervention.
• Tackle health inequalities experienced by the local population in our catchment area for secondary care services.

Plus, those outlined in Job Description

Main duties of the job

• The Associate Director of Urgent Care Integration will be clinically accountable and responsible for the development and delivery of modern, patient centred, effective clinical pathways which deliver high quality care, reduce hospital admission and re admission, and shorten length of stay.
• Ensure, lead and manage the performance of the UEC Improvement and patient flow to achieve all national, regional or local targets and quality standards.
• Ensure UEC performance of the hospital is effective and enables the elective and specialist services to function with adequate capacity.
• Support the site team, in conjunction with the director of nursing, in developing patient centred ways of working, balancing the needs of UEC patients with those on elective and inter hospital pathways.
• The post holder will act as a leader and ambassador for patient safety in the clinical areas across QEH taking responsibility for the continuing development of a proactive patient safety culture and practice throughout the organisation using Quality Improvement methodology.
• Ensure patients and families are kept informed of the progress of investigations into significant adverse incidents in which patients may have suffered harm; this involves highly emotional circumstances involving direct patient support including provision of psychological support and interpretation of remedial clinical treatment and care to ensure understanding. This may be ongoing over a period of months.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please Note: For a detailed job description for this vacancy, please see attached Job Description.

Qualifications

• Professional registration or significant experience in an operational senior manager role in an acute NHS provider
• Masters in a health related subject or equivalent demonstrable experience, supplemented by specialist training, experience or short courses to doctorate level or equivalent.
• Evidence of recent management and leadership development.
• Current UK professional registration e.g. NMC

Experience

• Extensive current / recent senior leadership experience within operational management in an acute NHS provider Trust or equivalent complex healthcare provider managing a number of services/ departments as part of a multidisciplinary team.
• Demonstrable track record of achievement and service improvement
• Experience of leading system level transformational exchange
• Experience of the management of complex projects
• Experience of effective partnership working with internal and external stakeholders
• Experience of tackling health inequalities and promoting prevention
• Experience of quality assurance and improvement
• Experience in an acute NHS setting
• Experience of leading complex negotiations across departmental boundaries in difficult circumstances.
• Demonstrable evidence of project management and delivery of objectives
• Knowledge of risk management and statutory obligations
• Knowledge and experience of budget management
• Experience in managing investigations e.g. disciplinary/ grievance and presenting / chairing in panel hearings.
• Can demonstrate a working knowledge of Health & Safety legislation, CQC and regulatory requirements the concept of Clinical Governance, Quality Improvement and evidence-based practice associated with the portfolio.
• Can demonstrate knowledge and application in practices associated with Safeguarding, care of vulnerable patients with complex care needs
• Experience of operating at board level
• Experience of working for and with providers of primary and secondary care and commissioners

Additional Criteria

• Strategic vision and planning
• Ability to work effectively in a complex, matrix management organisational structure
• Ability to present complex information to a variety of audiences
• Ability to engage a wide range of audiences in co creation of novel plans
• Ability to manage people effectively and motivate and lead teams.
• Ability to influence and persuade senior members of staff to review and alter practices, where necessary.
• Ability to represent the Trust at a senior level both internally and externally
• Ability to use NHS information systems and interpret NHS data
• Commitment to a culture of continuous improvement and development underpinned by open communication and teamwork
• Well developed positive interpersonal and influencing skills with an ability to work with people in stressful situations
• Strong communication skills, with the ability to effectively communicate highly complex, sensitive and contentious issues and information.
• Ability to write complex strategic and operational briefing papers, reports, policies and protocols in English.
• Plan and deliver effective presentations to large groups at all levels
• Excellent interpersonal skills
• Outstanding personal impact, drive, enthusiasm, commitment and presence.
• Commitment to improving quality of patient care.
• Flexibility and ability to work under pressure.
• Determination, perseverance, emotional intelligence and resilience.
• The ability to think creatively in identifying innovative solutions to improve and develop.
• Ability to handle a rapidly changing and ambiguous environment.
• Evidence of self awareness.
• Ability to work flexibly and where necessary outside of core working hours.
• Ability to work at any site premises and travel within the UK on Trust business.
• Ability to participate in an on call rota

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust