Band 5 Office Manager (Weekends) - London Breast Screening Admin Hub

Band 5 Office Manager (Weekends) - London Breast Screening Admin Hub

We are looking for an organised and confident Office Manager to lead weekend service delivery within the London Breast Screening Administration Hub. In this part-time role, you'll oversee the smooth running of our call centre, support administrative teams, and ensure high-quality customer care in line with NHS Breast Screening Programme standards.

You'll manage day-to-day workflows, monitor performance, support staff training, contribute to audits and process improvements, and help maintain efficient call/recall services across London. This is a varied and rewarding position within a supportive team, ideal for someone who thrives in a structured environment and enjoys leading others. Weekend working (Saturday and Sunday) is essential.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification

Main duties of the job

Ensure the smooth and efficient daily running of the London Breast Screening Recovery Hub and Call Centre.

Oversee call centre performance, including call handling standards, drop-rate management, and customer care.

Make informed decisions within the area of responsibility, in line with local, regional, and national NHS Breast Screening Programme guidelines.

Lead, support, and supervise Senior Administration Officers and Administration Officers.

Manage staff training, competency assessments, and ongoing development.

Provide cover for Team leader and Administration Officer duties as required.

Lead investigations into operational non-compliance as directed by the Service Manager.

Act as a senior staff member for audits, process reviews, and quality improvement activities.

Ensure all administrative processes meet Trust and NHSBSP standards and targets.

Produce ad hoc reports using various IT systems and present findings when required.

Maintain accurate data, documentation, and reporting to support programme performance.

Work closely with the Assistant Service Manager, Service Manager, Assistant Operations Manager.

Contribute to service development, innovation, and continuous improvement within the Breast Screening Service.

Work within a shift pattern that includes weekends to ensure operational coverage.

Support with call handling requirements and administrative tasks during extended service hours

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification Values

• Demonstrable ability to meet the Trust Values

Education & Proffesional Qualifications

• 5 GCSE's or equivalent
• NVQ 3 in Business Administration or Customer Care or equivalent
• Key Skills Level 3 in Literacy or equivalent

Experience

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.
• Experience working in an NHS organization
• Experience of office management
• Experience of collation, anaylsis and review of data
• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.
• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Able to present information to others
• Good interpersonal and listening skills
• Able to influence, advise and motivate others
• Able to handle difficult and distressing situations effectively
• Able to compose correspondence and reports
• Able to work as part of a team.
• Willigness to travel as required by the service
• Good level of verbal and written communication
• Able to prioritise own workload to set and meet deadlines

Personal Qualities & Attributes

• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures
• Understanding of NHS systems and software programmes Trust and HR policies

Other

• Flexible working time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London Breast Screening Admin Hub, Edgware Community Hospital

£35,763 to £43,466 a yearper annum inclusive of HCAS

Contract

Permanent

Working pattern

Part-time

Reference number Job locations

London Breast Screening Admin Hub, Edgware Community Hospital