Band 3 Team Administrator - Solihull Early Intervention Team

Band 3 Team Administrator - Solihull Early Intervention Team Band 3

Main area Administration Grade Band 3 Contract 12 months (fixed term/secondment) Hours Part time - 30 hours per week Job ref 891

Site Maple Leaf Centre Town Marston Green Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 02/07/:59

Job overview

An exciting opportunity has arisen to join our Solihull Early Intervention Team. We are looking for an enthusiastic, organised person who would like to make a positive impact to the service and for better patient care. The main tasks include typing/formatting letters, taking telephone queries and dealing with patient service user's requests, diary management, scanning documents and save on the patient record system, booking appointments, monitoring and supporting with new referrals into the service in a timely manner . The post holder will also support reception duties during sick/annual leave

Main duties of the job

• Provide admin support to the team secretary and the wider service with various administration responsibilities.
• Provide an empathetic and sensitive point of contact for our service users/families, undertaking work directed by the Team Secretary and Support Service Manager's supervisory.
• Demonstrate excellent organisational/communication skills, accurately record of telephone messages and other enquires and refer on efficiently as appropriate.
• Arrange/organise patient appointments as required.
• Input and update patient data on the patient record system in accordance to the trust policy.
• Ability to make decision and take actions within the team relating to routine enquires, whilst receiving support/supervision.
• To cover main reception duties during sick/absence leave when required.

Person specification Administration

• GCSE grade C/Level 5 in English
• Experience in a health care setting
• Proficient in all Microsoft packages
• Excellent organisation and communication skills
• Team player
• Dealing with range of disciplines and agencies
• Experience of dealing with sensitive situations
• Previous experience in client facing
• To show empathy to clients needs and communication barriers

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.

All successful applicants will be required to complete the Trust's induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.