Band 3- Receptionist / Appointment scheduler, Respiratory

Job details

Main area Respiratory, Grade Band 3, Contract Permanent, Hours: Part time, Flexible working, 30 hours per week.

Job ref 360-IA-11155-A

Department name West Herts - General Staffing Site Cross Site Town Cross Site Salary £27,106 - £28,850 per annum pro rata, including HCA. Salary period Yearly. Closing 04/06/:59.

Job overview

An exciting opportunity has arisen for a part time Receptionist / Appointment scheduler to join the Respiratory Department at West Hertfordshire Hospitals NHS Trust.

We are seeking an enthusiastic, highly organised, and motivated individual to join our busy team as a part time Band 3 Receptionist. This role involves working cross sites collaboratively within an office environment, with responsibility for managing and prioritising a varied workload to ensure all receptionist and appointment booking duties are carried out efficiently, in line with clinical urgency and the Trust's Patient Access Policy.

Working Monday to Thursday, 08:30 - 16:30, 30 hours.

Main duties of the job

The successful candidate will demonstrate excellent organisational skills, with the ability to manage and prioritise workload effectively. They will have first class communication skills, maintaining a professional and approachable manner when speaking with patients and colleagues, along with a high level of attention to detail and accuracy in booking appointments and uploading documents to Cerner.

They will have an understanding of the sensitive nature of the work and be able to handle patient information in strict confidence. A flexible, proactive, and collaborative approach to work is also key.

The post holder will provide a comprehensive and efficient reception service within the Respiratory department across sites, including checking patients in on arrival, booking them for appointments, and ensuring they are checked out appropriately after their clinic visit.

The role also involves arranging follow up appointments, scanning and uploading documents to Cerner PowerChart in line with the Trust's Secure and Share Policy, and updating patient information on relevant systems as required.

The post holder will communicate professionally with patients and their families, both face to face and over the phone, and will work closely with clinicians, nursing staff, service managers, and administrative colleagues to support the delivery of an effective and patient focused Respiratory service.

Working for our organisation

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award winning virtual hospital and re imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are empowerment, compassion, professionalism and inclusion. They capture an important balance across what we must all do as individuals and to support others.

Person specification Education and qualifications

• Good standard of general education (GCSEs or equivalent, including English and Maths)
• NVQ Level 2/3 in Business Administration or equivalent experience

Knowledge

• Excellent organisational skills with the ability to prioritise workload
• Strong communication and interpersonal skills
• High level of accuracy and attention to detail
• Good IT skills (Microsoft Office and data entry systems)
• Understanding of confidentiality and data protection
• Knowledge of NHS outpatient processes and RTT pathways
• Understanding of the Trust's Patient Access Policy

Experience

• Previous experience in a receptionist, administrative, or customer service role
• Experience of working in a busy environment
• Previous NHS or healthcare setting experience
• Experience using PAS systems (e.g., ERS, Cerner / PowerChart)