Band 3 - Urology Diagnostic Unit Receptionist, Urology

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Band 3 - Urology Diagnostic Unit Receptionist, Urology

Main area Urology Grade Band 3 Contract Permanent Hours

• Part time
• Flexible working

22.5 hours per week Job ref 360-IB-10709-B

Department name West Herts - General Staffing Site St Albans City Hospital Town St Albans Salary £26,240 - £27,928 pa pro rata inc. HCA Salary period Yearly Closing 23/02/:59

Job overview

Join our friendly and dynamic Urology Diagnostic Unit at St Albans City Hospital as a part-time Band 3 Receptionist (22.25 hours per week), where you'll play a vital role in supporting patients through their diagnostic journey.

We're looking for an organised, approachable, and confident individual to provide an exceptional front-of-house service, manage patient bookings, handle enquiries, and work closely with our clinical team in a fast-paced but supportive environment.

If you are patient-focused, enjoy multitasking, and thrive in a busy clinical setting, we'd love you to be part of our team and help us deliver outstanding care to our community.

IMPORTANT INFORMATION - PLEASE READ

Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

Main duties of the job

Welcome patients, visitors, and staff in a professional and courteous manner.

Admit / discharge appointments, checking referral details and updating electronic records accurately.

Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.

Handle telephone and email enquiries, providing clear information and signposting as appropriate.

Maintain accurate patient records, scan and upload documents, and manage correspondence.

Prepare clinic lists and administrative paperwork to support clinical teams.

Ensure the reception and waiting areas are safe, organised, and presentable at all times.

Assist with office supplies and administrative stock management.

Maintain confidentiality and adhere to Trust policies and procedures, including infection-prevention measures.

Provide support in managing distressed or anxious patients, demonstrating empathy and professionalism.

Working for our organisation

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Detailed job description and main responsibilities

This is a part-time position (22.25 hours per week), providing reception and administrative support within the Urology Diagnostic Unit at St Albans City Hospital.

The post-holder will be the first point of contact for patients and visitors, managing bookings, updating patient records, handling enquiries, and coordinating appointment flow.

They will work closely with clinical staff to ensure a smooth, efficient, and patient-focused service while maintaining confidentiality, adhering to Trust policies, and supporting a safe and welcoming environment.

Person specification Education and qualifications

• Educated to GCSE level or relevant job experience.

Knowledge

• Working knowledge of hospital computer systems (Patient Centre, Infoflex).

Experience

• Previous NHS administration
• Working in a changing environment

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Telana Prichard Job title Clinical Prostate Pathway Manager Email address Telephone number

If you have problems applying, contact

Address Watford General Hospital Vicarage Road Watford Hertfordshire WD18 0HB Telephone