Band 3 - Receptionist, Outpatients - Cross Site

Band 3 - Receptionist, Outpatients - Cross Site

Main area: Outpatients. Grade Band: 3. Contract: Permanent. Hours: 37.5 per week. Full time. Flexible working.

Department: West Herts - General Staffing Site Cross Site, Town Watford. Salary: £27,106 - £28,850 per annum (inclusive of HCA). Salary period: Yearly. Closing date: 19/07/:59.

Job overview

A fantastic opportunity has arisen within the Outpatient Department of West Hertfordshire NHS Trust, based at Watford General Hospital. We are looking for a full time Outpatient Receptionist to work Monday to Friday.

Join our dynamic team where your skills will make a difference.

Main duties of the job

Provide a first class reception service to patients attending Outpatient services, contributing to the efficient and effective running of all designated clinics.

Greet patients in a warm and friendly manner and act as the first physical point of contact between patients and the Outpatient department.

Work closely with nursing and medical staff to ensure that any issues are raised immediately, maintaining a high level of service to patients.

Manage booking of designated follow up appointments via the Request list waiting lists, ensuring efficient booking and raising any issues with medical staff immediately.

Working for our organisation

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award winning virtual hospital and re imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

Eligibility

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving, please tick "Member of the Armed Forces Community" on the application form.

Detailed job description and main responsibilities

With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels, specifically face to face.

You will be able to work on your own initiative, prioritising your workload and paying attention to detail while working under pressure and meeting tight deadlines.

You will be a good team player with a flexible approach to work, pleasant personality, a positive outlook and the ability to take direction well.

Previous customer service/reception experience is desirable but not essential.

Education and qualifications

• Good level of general education
• ECDL Customer Service Training

Knowledge

• Competent in Microsoft Office programs.
• Understanding of information governance issues and how to manage confidential patient information.
• Experience in producing reports.
• Knowledge of Patient Administration Systems, e.g. Cerner Millennium.

Experience

• Experience of working in a busy environment.
• Customer Service Experience.
• Experience working in an NHS administrative role.
• Experience of handling confidential information.
• Appointment booking experience.

About West Hertfordshire Teaching Hospitals NHS Trust

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people in West Hertfordshire and the surrounding area. The Trust also provides a range of specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people, the Trust is one of the biggest employers in the area and sees nearly a million patients each year.