Band 3 - Dialysis & Outpatient Administrator

Band 3 - Dialysis & Outpatient Administrator

Dialysis & Outpatient Administrator to support NCL renal satellite units

Successful candidates required to cover multiple sites.

We have a vacancy at St Pancras Kidney Care Centre

Key tasks:

Booking patient transport including rapid response, supporting with maintenance/logistic issues, escalating to Assistant Service Manager where appropriate, making e-courier bookings for emergency bloods, booking and monitoring transport issues including recording incidents, coordinating haemodialysis clinic appointments for recent inpatients returning to dialysis, outpatient clinic reconciliation, cross cover of other sites, other administrative tasks as required within working hours.

Main duties of the job

The Dialysis & Outpatient Administrator is responsible for providing a front-line reception service to the unit/centre and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre's multi-disciplinary team, patients, relatives and their carers.

Our department is looking for an administrative member to join the team.

The individual will be placed within one of our four off-site dialysis units.

Our satellite locations are:

• Tottenham Hale Kidney Care Centre
• Edgware Kidney Care Centre
• Barnet Dialysis Unit

If you are energetic, methodical, flexible, reliable, computer literate, proactive, able to cope with new challenging priorities and preferably with some NHS experience then we would like to hear from you.

The dialysis units are open Monday to Saturday from 0700am - 0100am. Admin working hours between 0730am-2000 Monday to Friday. 37.5hrs full time only. Onsite post only.

Job responsibilities

Key responsibilities include supporting patient transport, logistics, e-courier bookings, transport issue monitoring, haemodialysis clinic coordination, outpatient clinic reconciliation, and coverage of other sites as required.

Values

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

• Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care

Experience

• Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar

Skills and aptitudes

• Excellent customer care skills, including ability to use judgement, tact & diplomacy
• Excellent telephone manner
• Excellent communication skills, both written and spoken
• Excellent organisational skills
• Experience of record keeping
• Experience of prioritising own workload in a highly pressured working environment
• Experience of using own initiative to help solve a problem or improve a service
• Knowledge of patient confidentiality and the Data Protection Act
• A high degree of accuracy and attention to detail
• Ability to successfully manage and resolve difficult situations
• Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
• Good IT skills, including proficiency in the use of windows based applications
• Experience of team working

Personal Qualities & attributes

• Flexible and adaptable
• Punctual
• Self-motivated and solution focussed

Others

• Need to be flexible to travel and work at any of the Royal Free sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

St Pancras Kidney Care Centre (Mary Rankin) - Base Site

Assistant Service Manager - Nephrology & Renal

£31,554 to £33,270 a year per annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Job locations

St Pancras Kidney Care Centre (Mary Rankin) - Base Site