Backstage Bar Staff - Rolling Advert

Please note that this is a rolling job posting and we may not have live roles available when you submit your application.

Department/Team

Backstage F&B

Contract

Permanent

Hours

Full Time or Part time contracts available, with a minimum of 4 days per week (although a job share may be considered). Shift basis across Monday Sunday (Monday Saturday initially, Sundays may open as operation develops), between 7:30am and 3am. Shift lengths 5 8 hours.

Location

Backstage, The Old Vic, The Cut, London, SE1 8NB

Salary

£14.45 per hour, plus Tronc

Benefits

• 28 days holiday including bank holidays
• Access to interest free travel schemes including Cycle 2 work and Season Ticket loans after your probation period
• Free therapy from our therapy partner SelfSpace
• Mental health support via our in house Mental Health Champions
• Two complimentary tickets to a preview performance per production
• Pension scheme with The People's Pension
• Enhanced sick pay
• All staff social events
• Staff discount in Backstage and The Old Vic bars as well as discounts in local bars and restaurants
• Opportunities to get involved with staff clubs and working groups such as the Inclusion Working Group
• Commitment to learning, education and development

The Team

The Backstage F&B team is responsible for all Food & Beverage related activity within Backstage and The Old Vic theatre itself. The team includes the Operations Director, Head of Food & Beverage Operations, Deputy Head of Food and Beverage Operations, Head Chef, Sous Chef, Chef de Parties, KPs, F&B Duty Managers, Front of House Crew (Bartenders, Baristas and Waiting staff).

Role Summary

The Cocktail Bartender will provide exceptional bar service to customers of Backstage, including advance cocktail mixology as required.

Areas of Responsibility Bartending

• Crafting memorable drinks with precision and creativity
• Upselling to customers when appropriate, including giving recommendations of wine and food pairings, and matching drinks to customer tastes
• Maintaining a high level of energy and enthusiasm at all times
• Supporting management in developing and creating our cocktail menu
• Maintaining cleanliness and organization of the bar area, including tools, glassware, and stock
• Handling cash and card transactions accurately using Point One
• Monitoring inventory levels and assisting with restocking and ordering supplies
• Maintaining a high quality of beer service, including knowledge of cellar maintenance and keg changing, and quality control to reduce wastage

Customer Service

• Acting as an ambassador for Backstage
• Actively engaging our customers, and building rapport, to deliver quality experiences
• Always delivering the highest possible level of customer service, ensuring a friendly, safe and secure environment in which the public can enjoy their visit to Backstage
• Receiving all comments, raised by the public and following them with immediate action or passing on to the Deputy Head of Food and Beverage Operations to investigate

Teamwork

• Collaborating with team members to ensure smooth daily operations
• Acting as a welcoming and approachable point of contact for staff and customers
• Representing Backstage/The Old Vic values and mission to customers
• Liaising with Backstage and building management in the event of emergency and evacuation
• Ensuring all Health and Safety procedures are adhered to
• Ensuring the highest quality and consistency with all Food and Beverage processes, reporting any issues with delivering this immediately to senior management
• Assisting with bartending whenever required, and during busy periods in particular

General

• Promoting and complying with current legislation and Backstage/The Old Vic policies on Diversity, Sustainability, Culture and Health & Safety - both in the delivery of services and the treatment of others
• Assisting the Backstage F&B team in relation to continuous improvement within the venue
• Undertaking any other reasonable duties, commensurate with the level of the post to ensure the smooth running of Backstage

This is not an exhaustive list of duties and Backstage management may, at any time, allocate other tasks which are of a similar nature or level.

Person Specification Essential

• Previous experience as chosen role
• A proven ability to provide a high level of customer service in an often fast paced environment
• Excellent communication skills
• Ability to multitask effectively
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• Ability to perform manual handling tasks (e.g., lifting trays, dishes, stock and other items as required)
• Knowledge of food hygiene and safety standards (e.g., allergen awareness and Food Safety Level 2)
• Highly motivated with a positive and flexible approach to work and ability to adapt quickly to new information and procedures
• A proven ability to work as both part of a team and independently
• Well organised

Equal Opportunities

As a Disability Confident employer, The Old Vic has made a commitment that all applicants with disabilities who meet the essential criteria for this job will be invited to interview.

We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We are particularly keen to receive applications from people of the global majority, LGBTQ+, neurodiverse and disabled candidates.

We may take positive action in cases where candidates are equally qualified, to increase the employment of under represented groups at The Old Vic.

In the event that we ask you to attend the theatre for a conversation and you are struggling financially, we may be able to reimburse you for any reasonable travel costs.