BA with OSS knowledge - NaaP

Overview

We are looking for a skilled Business Analyst with strong domain expertise in OSS for fixed and mobile converged networks. You will act as a bridge between business stakeholders and technical teams, gathering requirements, analyzing operational needs, and supporting the design and delivery of OSS solutions that optimize network operations and service delivery.

BA with OSS knowledge for NaaP - from Mid of May for 8 months

Key Responsibilities:

• Elicit, analyze, and document business and system requirements related to OSS in converged network environments (mobile + fixed-line).

• Work with network, IT, and operations teams to understand existing OSS processes and identify gaps or optimization opportunities.

• Translate business requirements into functional specifications for OSS solutions (inventory, provisioning, fault management, performance monitoring, etc.).

• Support the design and implementation of service fulfillment and assurance processes across hybrid networks (e.g., 5G, FTTH, DSL).

• Collaborate with architects, developers, and QA teams to ensure alignment of solution design with business goals.

• Facilitate workshops and meetings to gather input and validate requirements with diverse stakeholders.

• Assist in vendor evaluations, UAT, training, and change management activities during OSS deployment or transformation projects.

• Ensure documentation complies with industry standards such as TM Forum (eTOM, SID, TAM).

Required Qualifications:

• Bachelor's degree in Telecommunications, IT, Business, or a related field.

• 7+ years of experience as a Business Analyst in telecom OSS environments.

• Good understanding of network technologies (5G, LTE, GPON, xDSL, VoIP, IMS) and how they are managed operationally.

• Familiarity with OSS domains including service fulfillment, service assurance, and inventory management.

• Experience working with OSS platforms (e.g., Netcracker, Amdocs, Ericsson, Nokia, Huawei).

• Strong analytical, problem-solving, and communication skills.

• Proficient in tools like JIRA, Confluence, Visio, BPMN tools, and requirement management systems.

Preferred Qualifications:

• Knowledge of TM Forum frameworks (eTOM, SID, Open APIs).

• Experience with OSS transformation programs (e.g., consolidation, cloud migration, automation).

• Exposure to Agile/Scrum methodologies and DevOps environments