(B2C) Customer Care Representative German C1

In the Customer Care department you are responsible to provide excellent service to the consumers and assist them with questions and issues that they might have. In this role you will have to be able to divide your attention to multiple tasks, since you will be in contact with consumers though various social media channels, email and via live chats.
Your tasks and responsibilities:

• Providing service to consumers via live chat, email and social media.
• Deciding if a question, comment or complaint should be handled online or offline.
• Documenting your (follow-up) activities in their ERP and CRM systems
• Proposing improvements and recognizing opportunities in response to consumer questions and their processes.

Requirements

• You have excellent communication skills.
• You are emphatic and flexible.
• You have excellent English and German language skills.
• You have affinity with Social media.
• You think ahead and dare to take the initiative.
• You currently live near Helmond
• You are available 32-40 hours per week.

Benefits Excellent benefits:

• 13th month salary
• Hybrid working environment: 2 days per week at the office, 3 days at home after onboarding
• Bonus scheme
• Laptop and phone provided
• Pension plan
• 8% holiday allowance
• 28 holidays per year
• direct contract with the client

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