Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment and ready for an immediate start? Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Executive to join their team.As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.
Key Responsibilities:- Engage directly with customers via telephone or electronic communication.- Manage direct customer orders following the internal sales order process meticulously.- Address and resolve general and order-specific customer enquiries promptly and effectively.- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.- Provide support with order status updates and delivery tracking queries.
Skills and Experience Required:- Previous experience in a Customer Service role is essential.- Order processing experience is essential - Proficiency in CRM systems, preferably SalesForce. - A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.- Exceptional communication skills, both oral and written.
Company Benefits: - Hybrid working after probation- Private Medical Insurance- Private Dental- Family Discounts- 25 Days Holiday + Bank Holidays- Plus more!
