Azure Cloud Infrastructure Engineer (D365 and CCaaS)

Azure Cloud Infrastructure Engineer (D365 & CCaaS)

Location: Luton, UK (Hybrid - 2-3 days per week onsite)
Day Rate: £425 (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate

Overview

An exciting opportunity has arisen for an experienced Azure Cloud Infrastructure Engineer with proven expertise in Microsoft Dynamics 365 (D365) and Contact Centre as a Service (CCaaS). This role will play a key part in designing, engineering and integrating cloud-based platforms within a hybrid environment, supporting a high-profile digital transformation programme.

Key Responsibilities

. Liaise with vendors to design, manage and engineer the implementation of CCaaS and D365 platforms.
. Support the mobilisation of the project in collaboration with core teams and third-party suppliers.
. Define and document business and technical requirements for migration, overseeing integration with CCaaS and D365 components.
. Act as the primary liaison between stakeholders, programme leadership and cross-functional teams to ensure effective execution.
. Design and build required environments within the Azure tenant, aligned with accounts/tenant strategy.
. Engineer compute and network resources for the platform.
. Support integration across development, testing and production environments.
. Set up DevOps pipelines with platform teams, using existing templates and best practices.
. Assess applications hosted in AWS Cloud to define best practices for integration with Azure CCaaS.
. Contribute to the design and integration of observability tooling into central dashboards and monitoring systems.

Skills, Knowledge & Experience

. Strong experience with Microsoft Azure PaaS solutions.
. Expertise in CCaaS and MS Dynamics 365.
. Proven capability in Azure infrastructure engineering, including authentication methods (SAML/OIDC), compute and network design.
. Experience integrating Azure and AWS tenants.
. Demonstrated leadership skills on previous engagements.
. (Desirable) Knowledge of architecture and technologies in the aviation domain.

Person Specification

. Excellent communication skills, both written and verbal.
. Strong analytical and problem-solving ability.
. Able to work under limited supervision and take responsibility quickly.
. Broad technical awareness across information technology.
. Effective interpersonal skills with a collaborative and supportive style.
. Comfortable working in dynamic, fast-paced environments with shifting priorities.
. Flexible, technically creative and open-minded.