AWS Cloud Engineer - AWS Connect

Title: AWS Cloud Engineer - AWS Connect

Day Rate: £500 - £550pd (Outside IR35)

Duration: 6+ Months

Based: One day per month in-office (UK-wide) / Fully remote considered for the right candidate

Required Experience:

• Proven hands-on experience with AWS cloud services across multiple production environments.
• Demonstrable experience delivering at least one project using Amazon Connect.
• Solid programming skills in Python, with experience building automation, tooling, or integrations in cloud environments.
• Strong practical knowledge of AWS infrastructure including EC2, Lambda, CloudFormation, IAM, VPC, S3, and CloudWatch.
• Background in architecting and building scalable, secure cloud-native applications.
• Proficiency in Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation.
• Experience with DevOps practices including CI/CD pipelines, monitoring, and logging.
• Ability to work independently with minimal supervision, and effectively communicate with both technical and non-technical stakeholders.
• Any exposure to contact centre technology or customer engagement platforms is highly desirable.

Key Responsibilities:

• Design and implement robust cloud solutions with a focus on high availability, security, and scalability.
• Take ownership of integrating and optimising AWS Connect within existing infrastructure.
• Develop automation scripts and tools using Python to streamline cloud operations and deployment processes.
• Collaborate with cross-functional teams including Developers, DevOps Engineers, and Product Owners.
• Maintain clear documentation and ensure infrastructure complies with best practices and security standards.
• Monitor and troubleshoot production environments, driving improvements in performance and resilience.
• Provide guidance and mentorship on AWS best practices across the team.