AVT Training Manager

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Site Royal Wolverhampton NHS Trust / Walsall Healthcare NHS Trust (cross-site working required) Town Walsall Salary £49,387 - £56,515 per annum Salary period Yearly Closing 07/09/:59

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you'll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

Job overview The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust are working together through Transforming Care Together (TCT) to roll out Heidi Health's Ambient Voice Technology (AVT) across both organisations - freeing up clinicians from documentation and giving them more time for direct patient care.

We're recruiting an AVT Training Lead to shape how staff across both Trusts learn to use this technology safely, confidently and consistently. This is a hands-on, highly visible role at the heart of one of the most significant digital transformation programmes in our region - ideal for someone who enjoys building something new, working closely with clinical teams, and seeing the direct impact of their work on the ground.

You'll join a supportive, fast-moving Transformation Delivery Unit at a pivotal stage of the AVT programme, with genuine autonomy in how you plan and deliver training, and direct exposure to Trust leadership, Clinical Champions and frontline teams across two Trusts. This is a rare opportunity to help define how ambient voice technology is embedded into everyday NHS practice - and to build skills and a track record in digital adoption and change that will serve your career well beyond this post.

Proposed Interview week: W/C 14th September 2026

This post may close early depending on number of applications received.

Main duties of the job What you'll be doing

• Designing and delivering training - group, one-to-one and drop-in - for clinical and non-clinical staff ahead of and during each AVT cohort go-live.
• Providing floor-walking and "at the elbow" support during go-live weeks, building staff confidence in real time.
• Coordinating a network of Clinical Champions across both Trusts, offering train-the-trainer support.
• Supporting the transition from Dragon Dictation to Heidi AVT ahead of contract expiry.
• Monitoring training coverage and adoption rates by specialty, and proactively supporting staff who need extra help getting started.
• Working closely with the AVT Implementation Manager, Clinical Champions, IG and Clinical Safety colleagues, and the wider AVT Programme team.

What we're looking for

• Experience designing and delivering training to staff groups in an NHS or comparable healthcare setting.
• Experience supporting the implementation or adoption of a new clinical system, technology or way of working.
• A confident, engaging trainer who can adapt style and content for different audiences and levels of digital confidence.
• Strong written communication skills, with the ability to produce clear training materials and guides.
• A positive, patient and encouraging approach to supporting staff through change.
• Willingness to work flexibly across RWT and WHT sites, including occasional early, late or additional sessions to support go-live.

Working for our organisation Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities Training Design and Delivery

• Design and develop training materials, guides, quick-reference resources and e-learning content for Heidi AVT, tailored to different clinical specialties, staff roles and levels of digital confidence.
• Plan and deliver a rolling programme of training sessions (group, one-to-one, and drop-in) across WHT and RWT ahead of and during each AVT cohort go-live.
• Adapt training content and delivery format to reflect feedback, evolving AVT functionality, and the needs of different staff groups, including bank and agency staff.
• Ensure training covers safe and appropriate use of AVT, including patient processes, data handling, and escalation routes for technical or clinical safety issues, ensuring all User Agreements are signed and recorded, prior to the issue of licences.
• To authorise the issuing of (new users/starters), and deletion of licences (leavers), and maintenance thereof, ensuring records are accurate at all times.
• Establishing a group-wide process for new starters (at induction) and respective training and issuing of licences.
• Deliver AVT training as part of Trust induction processes for new starters in relevant clinical areas.
• Work with Heidi Health's training and customer success team to access supplier training resources, webinars and best practice materials, adapting these for local use.
• Provide floor-walking and "at the elbow" support during go-live weeks, building staff confidence and troubleshooting issues in real time.
• Act as the first point of contact for staff training queries and day-to-day use issues, escalating technical, clinical safety or information governance concerns to the AVT Implementation Manager.
• Support clinical teams through the transition from Dragon Dictation to Heidi AVT, ensuring staff are trained and confident ahead of Dragon contract expiry.
• Support both Trust-issued and personal mobile device user groups, providing device-specific guidance as needed, and provide refresher training and additional support to staff or teams identified as having lower confidence or adoption rates.

Supporting Go-Live and Adoption

• Provide floor-walking and "at the elbow" support during go-live weeks in each cohort area, building staff confidence and troubleshooting issues in real time.
• Act as the first point of contact for staff training queries and day-to-day use issues arising during and after go-live.
• Escalate technical, clinical safety or information governance concerns arising during training or go-live to the AVT Implementation Manager promptly.
• Support both Own Device and Trust-device user groups, providing device-specific guidance as needed.
• Provide refresher training and additional support to staff or teams identified as having lower confidence or adoption rates.

Champion and Super-User Network

• Provide day-to-day direction and co-ordination to the Clinical Champion network across both Trusts, allocating training activity, monitoring individual Champion engagement and contribution, and identifying where additional support, reassignment, or replacement of a Champion is needed - escalating any performance concerns to the AVT Implementation Manager.
• Coordinate a network of Clinical Champions across go-live areas, providing them with train-the-trainer support and ongoing resources.
• Maintain regular contact with Clinical Champions to share updates, gather feedback and identify emerging training needs.
• Support Clinical Champions in providing peer-to-peer support and encouragement within their own clinical teams.
• Contribute to the recognition and celebration of Clinical Champion contributions, supporting engagement and retention within the network.
• Identify and support the recruitment of new Clinical Champions as the programme expands into new cohorts and specialties.

Monitoring and Reporting

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