Aviation Customer Service Specialist

About the Role

As an Aviation Customer Service Specialist, you will support aviation clients worldwide in a fast paced, high volume environment. You will handle incoming requests via phone and email, resolve real time issues, and ensure a seamless experience for our clients.

Location

London Canary Wharf

Responsibilities

• Handle high volumes of inbound phone calls and emails from global aviation customers.
• Provide real time support and resolve urgent requests with accuracy and professionalism.
• Build strong customer relationships and deliver consistent, high quality service.
• Monitor fuel availability and communicate updates or disruptions.
• Partner with internal teams to ensure seamless execution.
• Support customer accounts and identify opportunities to enhance service.
• Adapt communication style to a diverse, global customer base.

Qualifications

• 1-2 years of experience in high volume customer service, call center, hospitality, airline, or similar environments.
• Excellent written and verbal communication skills in English.
• Comfortable being on the phone for a significant portion of the day.
• Strong customer service mindset and ability to build rapport quickly.
• High attention to detail and ability to multitask under pressure.
• Positive, proactive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Valid passport.
• Preferred: aviation, travel, or logistics exposure; additional languages; familiarity with systems like Oracle; strong understanding of world geography.
• Education: high school diploma or GED required.

Benefits

• Fast paced, customer driven environment.
• Exposure to international clients and operations.
• Clear opportunities for growth and development.

Equal Employment Opportunity

World Fuel Services is an equal opportunity employer. We celebrate diversity and encourage applications from all qualified individuals.