Automotive Technical Support Team Manager

About The Role

The One Aftersales team are recruiting for an Automotive Technical Support Team Manager at Volkswagen Group UK. This is a full time permanent position and will be in based in Milton Keynes on a hybrid basis.

What you could be doing:

• Reporting into the Technical Support Manager you will be responsible for managing a team of Technical Support Specialists whilst delivering brand and group targets through effective management of the technical resource in collaboration with the Technical Service Centre (TSC) Manager and through Customer Service Centre (CSC) management of escalated cases.
• Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
• Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
• Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
• Documenting lessons learnt and addressing knowledge gaps to ensure preventive measures are implemented.
• Ensuring effective, timely communication and resolutions are made available to our dealers on the most appropriate media platform - this may include regional, European and possible international presentations.
• You'll identify and influence process improvement to ensure our dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive communication and technology.

Skills & experience you can bring to the role:

• Wide experience in all aspects of vehicle repairs and network operations.
• Strong interpersonal and communication skills to relay information effectively at all levels.
• Proven success in managing people and projects.
• Excellent customer handling skills.

What can be offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private medical insurance, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales
In One Aftersales, we ensure our customers get the best possible service after they've bought one of our products. You'll find a proactive, fast-moving environment, with opportunities to work collaboratively across the whole business. So you'll enjoy the chance to build on your skills and develop a rewarding career, as you contribute to a wide variety of projects that have the power to change our industry.

About Us

We're driven by difference. With six big brands under one roof - each with its own history, designs and innovations - we've created some of the world's most iconic vehicles, from luxury sports cars to family camper vans. Here, you'll discover opportunities, explore ideas and tackle challenges that you won't find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change. To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.