Automotive Technical Advisor

Automotive Technical Advisor
Uxbridge
£40k per annum
Hybrid - 3 days office 2 days WFH

I am currently working with a fantastic company based in the Uxbridge area who are seeking a new member for their Technical Support Team. This role would suit a candidate who has previous experience in providing vehicle diagnostics and is looking to make the transition into an office based role.

The role includes 25% direct customer interaction on the phones, 50% case management providing resolution for product, installation and application related queries and 25% direct installer interaction and coordinating cross business.

Role Responsibilities

• Resolve customer queries or escalation to appropriate department, managing updates on the system as required by the business, ensuring departmental SLA's are achieved to drive continuous overall improvement of the customer experience
• Identify underlying root causes of substandard installations and offer satisfactory resolutions for both customers and third party installers
• Handle inbound/outbound calls and cases, following agreed processes within SLA, using the Salesforce case management system and recording all aspects of the customer interaction
• Provide technical support to internal and external key stakeholders at all technical levels throughout, including third party installer channels
• Establish and maintain professional relationships with all internal and external customers
• Strive to exceed target and consistently improve performance to achieve targets

Previous Experience Required

• A proven background in an automotive technical customer support role
• A self starter with excellent interpersonal communication
• Strong organisational skills with a "Can Do" attitude
• Adaptability to change
• Proven ability to meet tight deadlines and work under pressure
• Good and clear communication skills, both written and spoken
• Knowledge of vehicle telematics concepts
• Competence with problem solving in a highly technical environment

What You Need to Do Now

If this sounds like the role for you, don't wait - apply today with your up to date CV!