Automotive Service Advisor - OTE 34K

Service Advisor - Automotive Main Dealer

Location: Eastbourne, East Sussex

Salary: £27,000 base salary £34,000 OTE

Hours: 40 hours per week (Monday to Friday) 1 in 3 Saturdays

The Role

Are you a dedicated, customer-driven professional ready to advance your career in the automotive sector? We are looking for an energetic Service Advisor to join our successful Aftersales team at our Eastbourne dealership.

In this pivotal role, you will act as the core link between our workshop technicians and our customers. You will oversee the entire customer journey, offering expert guidance, managing timelines, and delivering a seamless, high-quality experience for every vehicle owner.

What's in It for You?

• Competitive Earnings: A £27,000 base salary with a realistic and rewarding £34,000 OTE.
• Great Work-Life Balance: Standard daytime shifts (08:00-17:00 or 09:00-18:00) with a fair, rotating 1-in-3 Saturday schedule.
• Generous Leave: 22 days of annual holiday plus all statutory bank holidays.
• Health Benefits: A comprehensive health cash plan covering you and your dependants.
• Company Perks: Special employee discounts on vehicle purchases and servicing (following your probationary period).

About Us

We are a prominent, multi-site dealer group with locations spanning Sussex and Hampshire. Renowned for our state-of-the-art facilities and commitment to integrity, we offer the security and scope of a major group alongside the close-knit, supportive environment of a local business. We pride ourselves on recognizing hard work and offering genuine career stability.

Key Responsibilities

• Customer Care: Serve as the primary contact for guests, providing regular vehicle updates and a welcoming experience.
• Administration & Workflow: Manage bookings, prepare accurate job cards, and raise quotes utilizing the Pinnacle DMS.
• Upselling & Targets: Leverage Electronic Vehicle Health Checks (EVHC) to identify service needs and help drive department performance.
• Internal Coordination: Work closely with the parts department to ensure correct stock levels, quality control, and smooth operations.

What We Are Looking For

• Strong Communicator: A natural interpersonal skill set with excellent written and verbal communication.
• Self-Motivated: Ability to work autonomously with minimal supervision while remaining a dedicated team player.
• Tech Literate: Confident using MS Office and specialized dealership software.
• Professional Standards: Great attention to personal presentation, aligned with our core business values of honesty and excellence.